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Netflix and Java problems with Firefox 5

Posted

Recently I have noticed a couple of problems with my version of Firefox 5. First, I cannot view the front page of Netflix's instant watch, but if I select a movie to watch instantly from my queue, it will play it. Second, when I attempt to use a search feature under the Star Wars: The Old Republic website, Firefox will prompt me to download or open a "search" file, which it identifies as an "application/json". None of the problems occur on another computer running the same version of Firefox 5.

Additional System Details

Sites Affected

http://movies.netflix.com/WiHome and http://www.swtor.com/guilds

Installed Plug-ins

  • np-mswmp
  • 1.9.0042.0
  • npdivxplayerplugin
  • Pando Web Installer
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • SOE Web Installer
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • iTunes Detector Plug-in
  • DivX Web Player version 2.1.1.94
  • DivX VOD Helper Plug-in
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

Application Basics
Name
Firefox
Version
5.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DownThemAll!
2.0.7
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
Flash and Video Download
0.3
true
{bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.26
true
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
JSONView
0.5
true
jsonview@brh.numbera.com
DivX HiQ
2.1.1.94
false
{6904342A-8307-11DF-A508-4AE2DFD72085}
DivX Plus Web Player HTML5 <video>
2.1.1.94
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Skype extension
5.0.0.6906
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
SOE Web Installer
1.0.3.148
false
{000F1EA4-5E08-4564-A29B-29076F63A37A}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.cad-comic.com/
browser.startup.homepage_override.buildID
20110707182747
browser.startup.homepage_override.mstone
rv:5.0.1
dom.event.contextmenu.enabled
false
dom.max_script_run_time
1800
extensions.lastAppVersion
5.0.1
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
network.http.accept.default
text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,application/json
places.database.lastMaintenance
1312048193
places.history.expiration.transient_current_max_pages
257619
places.last_vacuum
1300318860
print.print_printer
Lexmark C540 XL (Copy 1)
print.printer_Lexmark_C540_XL_(Copy_1).print_bgcolor
false
print.printer_Lexmark_C540_XL_(Copy_1).print_bgimages
false
print.printer_Lexmark_C540_XL_(Copy_1).print_command
print.printer_Lexmark_C540_XL_(Copy_1).print_downloadfonts
false
print.printer_Lexmark_C540_XL_(Copy_1).print_edge_bottom
0
print.printer_Lexmark_C540_XL_(Copy_1).print_edge_left
0
print.printer_Lexmark_C540_XL_(Copy_1).print_edge_right
0
print.printer_Lexmark_C540_XL_(Copy_1).print_edge_top
0
print.printer_Lexmark_C540_XL_(Copy_1).print_evenpages
true
print.printer_Lexmark_C540_XL_(Copy_1).print_footercenter
print.printer_Lexmark_C540_XL_(Copy_1).print_footerleft
&PT
print.printer_Lexmark_C540_XL_(Copy_1).print_footerright
&D
print.printer_Lexmark_C540_XL_(Copy_1).print_headercenter
print.printer_Lexmark_C540_XL_(Copy_1).print_headerleft
&T
print.printer_Lexmark_C540_XL_(Copy_1).print_headerright
&U
print.printer_Lexmark_C540_XL_(Copy_1).print_in_color
true
print.printer_Lexmark_C540_XL_(Copy_1).print_margin_bottom
0.5
print.printer_Lexmark_C540_XL_(Copy_1).print_margin_left
0.5
print.printer_Lexmark_C540_XL_(Copy_1).print_margin_right
0.5
print.printer_Lexmark_C540_XL_(Copy_1).print_margin_top
0.5
print.printer_Lexmark_C540_XL_(Copy_1).print_oddpages
true
print.printer_Lexmark_C540_XL_(Copy_1).print_orientation
0
print.printer_Lexmark_C540_XL_(Copy_1).print_page_delay
50
print.printer_Lexmark_C540_XL_(Copy_1).print_paper_data
1
print.printer_Lexmark_C540_XL_(Copy_1).print_paper_height
11.00
print.printer_Lexmark_C540_XL_(Copy_1).print_paper_size_type
0
print.printer_Lexmark_C540_XL_(Copy_1).print_paper_size_unit
0
print.printer_Lexmark_C540_XL_(Copy_1).print_paper_width
8.50
print.printer_Lexmark_C540_XL_(Copy_1).print_reversed
false
print.printer_Lexmark_C540_XL_(Copy_1).print_scaling
1.00
print.printer_Lexmark_C540_XL_(Copy_1).print_shrink_to_fit
true
print.printer_Lexmark_C540_XL_(Copy_1).print_to_file
false
print.printer_Lexmark_C540_XL_(Copy_1).print_unwriteable_margin_bottom
0
print.printer_Lexmark_C540_XL_(Copy_1).print_unwriteable_margin_left
0
print.printer_Lexmark_C540_XL_(Copy_1).print_unwriteable_margin_right
0
print.printer_Lexmark_C540_XL_(Copy_1).print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4800 Series
Vendor ID
1002
Device ID
9460
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.741.0.0
Driver Date
5-27-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16763, font cache n/a)
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.611)
GPU Accelerated Windows
1/1 Direct3D 10

Hasan 477 solutions 5600 answers

Clear Cookies & Cache

Clear the Network Cache

You can also try to reload the web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

-> click Firefox button and click Exit

-> Start Firefox in Safe Mode (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

-> Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working while you are Browsing in Firefox Safe Mode.

Modified by Hasan

Question owner

I had tried all of this except the reloading of web-pages by hitting ctrl+F5, etc, but to humor you I tried everything listed again with no change. My netflix view instantly page comes up with what appears to be some sort of coding behind the page. Most other pages on netflix work fine, just not the browse instantly page. Below is the first few lines of what I see when I go there:

{"result":"success","actionErrors":null,"fieldErrors":null,"actionMessages":null,"data":null,"html":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n \n\n \n \n Recently Watched <\/a>\n <\/h3>\n \n\n \n


I also still get the prompt to download the "Search" file that is identified as "application/json".