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I can't download files?

Posted

Lately whenever I go to download a file from the Internet it gives me a message I've never seen before. It says a file name (which doesn't exist on my pc) then tells me that I need to either change the properties of the file or try downloading to another file. But the download box never pops up anymore and it says this for everything I try to download. What's going on?

Lately whenever I go to download a file from the Internet it gives me a message I've never seen before. It says a file name (which doesn't exist on my pc) then tells me that I need to either change the properties of the file or try downloading to another file. But the download box never pops up anymore and it says this for everything I try to download. What's going on?

Additional System Details

This happened

Every time Firefox opened

This started when...

Today

Installed Plug-ins

  • npRLCT4Player
  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Unity Player 2.6.1f3
  • Shockwave Flash 10.2 r152
  • iTunes Detector Plug-in
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

Hasan 469 solutions 5600 answers

Unable to download or save files

https://support.mozilla.com/en-US/kb/Unable%20to%20download%20or%20save%20files

Check and tell if its working.

Unable to download or save files https://support.mozilla.com/en-US/kb/Unable%20to%20download%20or%20save%20files Check and tell if its working.

Question owner

This doesn't seem to do anything. I have changed all preferences back to default, changed where the files goes to and nothing is working. I can download fine on Internet Explorer. What's the deal? I've never had a problem with Firefox before.

This doesn't seem to do anything. I have changed all preferences back to default, changed where the files goes to and nothing is working. I can download fine on Internet Explorer. What's the deal? I've never had a problem with Firefox before.
Hasan 469 solutions 5600 answers

Downloads window

https://support.mozilla.com/en-US/kb/Downloads%20window

Check and tell if its working.

Downloads window https://support.mozilla.com/en-US/kb/Downloads%20window Check and tell if its working.

Question owner

My download window is working, I saved a picture and it did fine.

My download window is working, I saved a picture and it did fine.
Hasan 469 solutions 5600 answers

so your Downloads are working fine now ?? Problem solved ??

so your Downloads are working fine now ?? Problem solved ??

Question owner

No, the download window is working but only for pictures I still cannot download any programs or anything like that. Pictures are the only thing i can download or save

No, the download '''window''' is working but only for pictures I still cannot download any programs or anything like that. Pictures are the only thing i can download or save

Modified by kitty-93

Hasan 469 solutions 5600 answers

See this article thoroughly and perform the suggestions mentioned in the article:

Unable to Save or Download files

http://kb.mozillazine.org/Unable_to_save_or_download_files

Check and tell if is working.

See this article thoroughly and perform the suggestions mentioned in the article: Unable to Save or Download files http://kb.mozillazine.org/Unable_to_save_or_download_files Check and tell if is working.

Question owner

I've already done all of this and none of it worked.

I've already done all of this and none of it worked.
Hasan 469 solutions 5600 answers

File types and download actions

http://kb.mozillazine.org/File_types_and_download_actions

Check and tell if its working.

File types and download actions http://kb.mozillazine.org/File_types_and_download_actions Check and tell if its working.

Question owner

Still not working

Still not working
Hasan 469 solutions 5600 answers

Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

Clear the Network Cache

https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache

You can also try to reload the web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Check and tell if its working.

Clear Cookies & Cache https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear the Network Cache https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache You can also try to reload the web page(s) and bypass the cache. * Press and hold Shift and left-click the Reload button. * Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) * Press "Cmd + Shift + R" (MAC) Check and tell if its working.

Question owner

Didn't work

Didn't work
Hasan 469 solutions 5600 answers

-> click Firefox button and click Exit

-> Start Firefox in Safe Mode (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

https://support.mozilla.com/kb/Safe+Mode

Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working while you are Browsing and Downloading files in Firefox Safe Mode.

-> click '''Firefox''' button and click '''Exit''' -> '''Start Firefox in Safe Mode''' (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). https://support.mozilla.com/kb/Safe+Mode Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click '''Continue in Safe Mode''' Check and tell if its working while you are Browsing and Downloading files in Firefox Safe Mode.

Modified by Hasan

Question owner

didn't work

didn't work
Hasan 469 solutions 5600 answers

-> The problem still occurs in Safe Mode


Check and tell if its working.

-> '''The problem still occurs in Safe Mode''' * '''Basic Troubleshooting''' https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting * '''Troubleshooting Plugins''' https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins * '''Resetting Preferences''' https://support.mozilla.com/en-US/kb/Resetting%20preferences Check and tell if its working.

Modified by Hasan

Question owner

I've done all of this already

I've done all of this already
finitarry 251 solutions 3421 answers
Also try this: http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29

Question owner

Okay, I'm going to go with this is not a browser problem, it's an OS problem. I got the blue screen. So I have to wipe the HD. I don't think anything is wrong with FF. Thanks for everyone's help. I will post on here when I'm done wiping whether or not it has solved the problem.

Okay, I'm going to go with this is not a browser problem, it's an OS problem. I got the blue screen. So I have to wipe the HD. I don't think anything is wrong with FF. Thanks for everyone's help. I will post on here when I'm done wiping whether or not it has solved the problem.