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Firefox won't open my email ; it bounces back after uninstalling and reinstalling it

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I cannot read my Comcast Email from the Firefox Browser. This is a lap-top (new) and recent issue. I tried uninstalling 5.0 and tried reinstalling it but it is doing the same thing. Internet Explorer opens my email, but I prefer Firefox. Can you help me? Comcast told me it was Firefox issue.

Cathy