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Since 4.0.1, does not display thumbnails on one site.

Posted

Ever since I upgraded to version 4, the forum that I manage does not display thumbnails of pictures within posts. This link https://picasaweb.google.com/11757353.../Captures is to a collection of screen captures that illustrate the problem. The first is FireFox. The others are Avant, IE, and Safari.

The Forum administrator is seeing the same issue.

Additional System Details

Sites Affected

http://tracksawforum.com/showthread.php?p=16111#post16111

Installed Plug-ins

  • Shockwave Flash 10.3 r181
  • Zeon PDF Plugin For Mozilla
  • 1.2.0.717
  • Adobe Shockwave for Director Netscape plug-in, version 10.1
  • Default Plug-in
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.60531.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
United States English Spellchecker
5.0.1
true
en-US@dictionaries.addons.mozilla.org
ScribeFire
3.5.3.3
true
{F807FACD-E46A-4793-B345-D58CB177673C}
Personas
1.6.2
false
personas@christopher.beard
Download Statusbar
0.9.8
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
ColorZilla
2.5.5.1
true
{6AC85730-7D0F-4de0-B3FA-21142DD85326}
Skype extension for Firefox
4.2.0.5198
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
RealPlayer Browser Record Plugin
14.0.3
true
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
PassIFox
1.1.2
true
passifox@hanhuy.com
FireShot
0.91
true
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
Autofill Forms
0.9.8.1
true
autofillForms@blueimp.net
Symantec IPS
3.0
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Norton Toolbar
2011.7.0.8
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Saved Password Editor
2.1
true
savedpasswordeditor@daniel.dawson
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
20
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://tracksawforum.com/index.php
browser.startup.homepage_override.buildID
20110413222027
browser.startup.homepage_override.mstone
rv:2.0.1
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
dom.max_script_run_time
0
extensions.lastAppVersion
4.0.1
general.useragent.extra.fireshot
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT1060933&q=
network.cookie.prefsMigrated
true
network.http.max-connections
48
network.http.max-connections-per-server
16
network.http.max-persistent-connections-per-proxy
16
network.http.max-persistent-connections-per-server
8
network.http.pipelining
true
network.http.pipelining.firstrequest
true
network.http.pipelining.maxrequests
8
network.http.proxy.pipelining
true
network.http.request.max-start-delay
0
places.database.lastMaintenance
1312203059
places.history.expiration.transient_current_max_pages
104629
places.last_vacuum
1299877412
print.print_printer
\\NAS-02-5E-25\hp_color_Las
print.printer_CutePDF_Writer.print_bgcolor
false
print.printer_CutePDF_Writer.print_bgimages
false
print.printer_CutePDF_Writer.print_command
print.printer_CutePDF_Writer.print_downloadfonts
false
print.printer_CutePDF_Writer.print_edge_bottom
0
print.printer_CutePDF_Writer.print_edge_left
0
print.printer_CutePDF_Writer.print_edge_right
0
print.printer_CutePDF_Writer.print_edge_top
0
print.printer_CutePDF_Writer.print_evenpages
true
print.printer_CutePDF_Writer.print_footercenter
print.printer_CutePDF_Writer.print_footerleft
&PT
print.printer_CutePDF_Writer.print_footerright
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print.printer_CutePDF_Writer.print_headercenter
print.printer_CutePDF_Writer.print_headerleft
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print.printer_CutePDF_Writer.print_headerright
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print.printer_CutePDF_Writer.print_in_color
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print.printer_CutePDF_Writer.print_margin_bottom
0.5
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0.5
print.printer_CutePDF_Writer.print_margin_right
0.5
print.printer_CutePDF_Writer.print_margin_top
0.5
print.printer_CutePDF_Writer.print_oddpages
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print.printer_CutePDF_Writer.print_orientation
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print.printer_CutePDF_Writer.print_pagedelay
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print.printer_CutePDF_Writer.print_paper_data
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print.printer_CutePDF_Writer.print_paper_height
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0
print.printer_CutePDF_Writer.print_paper_size_unit
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print.printer_CutePDF_Writer.print_paper_width
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print.printer_CutePDF_Writer.print_reversed
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print.printer_CutePDF_Writer.print_scaling
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print.printer_CutePDF_Writer.print_shrink_to_fit
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print.printer_CutePDF_Writer.print_to_file
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print.printer_CutePDF_Writer.print_unwriteable_margin_bottom
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print.printer_CutePDF_Writer.print_unwriteable_margin_left
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print.printer_CutePDF_Writer.print_unwriteable_margin_right
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print.printer_CutePDF_Writer.print_unwriteable_margin_top
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print.printer_Foxit_PDF_Printer.print_bgcolor
false
print.printer_Foxit_PDF_Printer.print_bgimages
false
print.printer_Foxit_PDF_Printer.print_command
print.printer_Foxit_PDF_Printer.print_downloadfonts
false
print.printer_Foxit_PDF_Printer.print_edge_bottom
0
print.printer_Foxit_PDF_Printer.print_edge_left
0
print.printer_Foxit_PDF_Printer.print_edge_right
0
print.printer_Foxit_PDF_Printer.print_edge_top
0
print.printer_Foxit_PDF_Printer.print_evenpages
true
print.printer_Foxit_PDF_Printer.print_footercenter
print.printer_Foxit_PDF_Printer.print_footerleft
&PT
print.printer_Foxit_PDF_Printer.print_footerright
&D
print.printer_Foxit_PDF_Printer.print_headercenter
print.printer_Foxit_PDF_Printer.print_headerleft
&T
print.printer_Foxit_PDF_Printer.print_headerright
&U
print.printer_Foxit_PDF_Printer.print_in_color
true
print.printer_Foxit_PDF_Printer.print_margin_bottom
0.5
print.printer_Foxit_PDF_Printer.print_margin_left
0.5
print.printer_Foxit_PDF_Printer.print_margin_right
0.5
print.printer_Foxit_PDF_Printer.print_margin_top
0.5
print.printer_Foxit_PDF_Printer.print_oddpages
true
print.printer_Foxit_PDF_Printer.print_orientation
0
print.printer_Foxit_PDF_Printer.print_pagedelay
500
print.printer_Foxit_PDF_Printer.print_paper_data
1
print.printer_Foxit_PDF_Printer.print_paper_height
11.00
print.printer_Foxit_PDF_Printer.print_paper_size_type
0
print.printer_Foxit_PDF_Printer.print_paper_size_unit
0
print.printer_Foxit_PDF_Printer.print_paper_width
8.50
print.printer_Foxit_PDF_Printer.print_reversed
false
print.printer_Foxit_PDF_Printer.print_scaling
1.00
print.printer_Foxit_PDF_Printer.print_shrink_to_fit
true
print.printer_Foxit_PDF_Printer.print_to_file
false
print.printer_Foxit_PDF_Printer.print_unwriteable_margin_bottom
0
print.printer_Foxit_PDF_Printer.print_unwriteable_margin_left
0
print.printer_Foxit_PDF_Printer.print_unwriteable_margin_right
0
print.printer_Foxit_PDF_Printer.print_unwriteable_margin_top
0
print.printer_Generic_/_Text_Only.print_bgcolor
false
print.printer_Generic_/_Text_Only.print_bgimages
false
print.printer_Generic_/_Text_Only.print_command
print.printer_Generic_/_Text_Only.print_downloadfonts
false
print.printer_Generic_/_Text_Only.print_edge_bottom
0
print.printer_Generic_/_Text_Only.print_edge_left
0
print.printer_Generic_/_Text_Only.print_edge_right
0
print.printer_Generic_/_Text_Only.print_edge_top
0
print.printer_Generic_/_Text_Only.print_evenpages
true
print.printer_Generic_/_Text_Only.print_footercenter
print.printer_Generic_/_Text_Only.print_footerleft
&PT
print.printer_Generic_/_Text_Only.print_footerright
&D
print.printer_Generic_/_Text_Only.print_headercenter
print.printer_Generic_/_Text_Only.print_headerleft
&T
print.printer_Generic_/_Text_Only.print_headerright
&U
print.printer_Generic_/_Text_Only.print_in_color
true
print.printer_Generic_/_Text_Only.print_margin_bottom
0.5
print.printer_Generic_/_Text_Only.print_margin_left
0.5
print.printer_Generic_/_Text_Only.print_margin_right
0.5
print.printer_Generic_/_Text_Only.print_margin_top
0.5
print.printer_Generic_/_Text_Only.print_oddpages
true
print.printer_Generic_/_Text_Only.print_orientation
0
print.printer_Generic_/_Text_Only.print_pagedelay
500
print.printer_Generic_/_Text_Only.print_paper_data
1
print.printer_Generic_/_Text_Only.print_paper_height
11.00
print.printer_Generic_/_Text_Only.print_paper_size_type
0
print.printer_Generic_/_Text_Only.print_paper_size_unit
0
print.printer_Generic_/_Text_Only.print_paper_width
8.50
print.printer_Generic_/_Text_Only.print_reversed
false
print.printer_Generic_/_Text_Only.print_scaling
1.00
print.printer_Generic_/_Text_Only.print_shrink_to_fit
true
print.printer_Generic_/_Text_Only.print_to_file
false
print.printer_Generic_/_Text_Only.print_unwriteable_margin_bottom
0
print.printer_Generic_/_Text_Only.print_unwriteable_margin_left
0
print.printer_Generic_/_Text_Only.print_unwriteable_margin_right
0
print.printer_Generic_/_Text_Only.print_unwriteable_margin_top
0
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_bgcolor
false
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_bgimages
false
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_command
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_downloadfonts
false
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_edge_bottom
0
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_edge_left
0
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_edge_right
0
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_edge_top
0
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_evenpages
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&PT
print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_footerright
&D
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&T
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print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_margin_top
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print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_oddpages
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print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_orientation
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print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25.print_pagedelay
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print.printer_Hewlett-Packard_hp_color_LaserJet_2550_series_on_nas-02-5E-25_(2).print_downloadfonts
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0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_bgcolor
false
print.printer_\\NAS-02-5E-25\hp_color_Las.print_bgimages
false
print.printer_\\NAS-02-5E-25\hp_color_Las.print_command
print.printer_\\NAS-02-5E-25\hp_color_Las.print_downloadfonts
false
print.printer_\\NAS-02-5E-25\hp_color_Las.print_edge_bottom
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_edge_left
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0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_edge_top
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_evenpages
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print.printer_\\NAS-02-5E-25\hp_color_Las.print_footercenter
print.printer_\\NAS-02-5E-25\hp_color_Las.print_footerleft
print.printer_\\NAS-02-5E-25\hp_color_Las.print_footerright
print.printer_\\NAS-02-5E-25\hp_color_Las.print_headercenter
print.printer_\\NAS-02-5E-25\hp_color_Las.print_headerleft
print.printer_\\NAS-02-5E-25\hp_color_Las.print_headerright
print.printer_\\NAS-02-5E-25\hp_color_Las.print_in_color
true
print.printer_\\NAS-02-5E-25\hp_color_Las.print_margin_bottom
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print.printer_\\NAS-02-5E-25\hp_color_Las.print_margin_left
0.25
print.printer_\\NAS-02-5E-25\hp_color_Las.print_margin_right
0.25
print.printer_\\NAS-02-5E-25\hp_color_Las.print_margin_top
0.25
print.printer_\\NAS-02-5E-25\hp_color_Las.print_oddpages
true
print.printer_\\NAS-02-5E-25\hp_color_Las.print_orientation
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_page_delay
50
print.printer_\\NAS-02-5E-25\hp_color_Las.print_pagedelay
500
print.printer_\\NAS-02-5E-25\hp_color_Las.print_paper_data
1
print.printer_\\NAS-02-5E-25\hp_color_Las.print_paper_height
11.00
print.printer_\\NAS-02-5E-25\hp_color_Las.print_paper_size_type
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_paper_size_unit
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_paper_width
8.50
print.printer_\\NAS-02-5E-25\hp_color_Las.print_reversed
false
print.printer_\\NAS-02-5E-25\hp_color_Las.print_scaling
1.00
print.printer_\\NAS-02-5E-25\hp_color_Las.print_shrink_to_fit
false
print.printer_\\NAS-02-5E-25\hp_color_Las.print_to_file
false
print.printer_\\NAS-02-5E-25\hp_color_Las.print_unwriteable_margin_bottom
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_unwriteable_margin_left
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_unwriteable_margin_right
0
print.printer_\\NAS-02-5E-25\hp_color_Las.print_unwriteable_margin_top
0
print.printer_hp_color_LaserJet_2550_PS.print_bgcolor
false
print.printer_hp_color_LaserJet_2550_PS.print_bgimages
false
print.printer_hp_color_LaserJet_2550_PS.print_command
print.printer_hp_color_LaserJet_2550_PS.print_downloadfonts
false
print.printer_hp_color_LaserJet_2550_PS.print_edge_bottom
0
print.printer_hp_color_LaserJet_2550_PS.print_edge_left
0
print.printer_hp_color_LaserJet_2550_PS.print_edge_right
0
print.printer_hp_color_LaserJet_2550_PS.print_edge_top
0
print.printer_hp_color_LaserJet_2550_PS.print_evenpages
true
print.printer_hp_color_LaserJet_2550_PS.print_footercenter
print.printer_hp_color_LaserJet_2550_PS.print_footerleft
&PT
print.printer_hp_color_LaserJet_2550_PS.print_footerright
&D
print.printer_hp_color_LaserJet_2550_PS.print_headercenter
print.printer_hp_color_LaserJet_2550_PS.print_headerleft
&T
print.printer_hp_color_LaserJet_2550_PS.print_headerright
&U
print.printer_hp_color_LaserJet_2550_PS.print_in_color
true
print.printer_hp_color_LaserJet_2550_PS.print_margin_bottom
0.5
print.printer_hp_color_LaserJet_2550_PS.print_margin_left
0.5
print.printer_hp_color_LaserJet_2550_PS.print_margin_right
0.5
print.printer_hp_color_LaserJet_2550_PS.print_margin_top
0.5
print.printer_hp_color_LaserJet_2550_PS.print_oddpages
true
print.printer_hp_color_LaserJet_2550_PS.print_orientation
0
print.printer_hp_color_LaserJet_2550_PS.print_pagedelay
500
print.printer_hp_color_LaserJet_2550_PS.print_paper_data
1
print.printer_hp_color_LaserJet_2550_PS.print_paper_height
11.00
print.printer_hp_color_LaserJet_2550_PS.print_paper_size_type
0
print.printer_hp_color_LaserJet_2550_PS.print_paper_size_unit
0
print.printer_hp_color_LaserJet_2550_PS.print_paper_width
8.50
print.printer_hp_color_LaserJet_2550_PS.print_reversed
false
print.printer_hp_color_LaserJet_2550_PS.print_scaling
1.00
print.printer_hp_color_LaserJet_2550_PS.print_shrink_to_fit
true
print.printer_hp_color_LaserJet_2550_PS.print_to_file
false
print.printer_hp_color_LaserJet_2550_PS.print_unwriteable_margin_bottom
0
print.printer_hp_color_LaserJet_2550_PS.print_unwriteable_margin_left
0
print.printer_hp_color_LaserJet_2550_PS.print_unwriteable_margin_right
0
print.printer_hp_color_LaserJet_2550_PS.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.clearOnShutdown.offlineApps
true
privacy.item.cache
true
privacy.item.downloads
false
privacy.item.formdata
false
privacy.item.history
false
privacy.item.offlineApps
true
privacy.item.passwords
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon X300/X550/X1050 Series
Vendor ID
1002
Device ID
5b60
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.541.0.0
Driver Date
9-23-2008
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

No problems here with those images.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

See also:

Question owner

Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions" As it should be.

   Check that images are enabled: Tools > Options > Content: [X] Load images automatically

So set.

   Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"

No exceptions.

   Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key). 

Nothing blocked.

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain. Not the problem.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images. If the problem were firewall, anti-virus, etc. it should effect all of the browsers and pages.

Disabling all Add-ons did allow the cited page to display properly, but other pages still do not display properly and when the thumbnail is selected, the image displays as a separate page, not in the shadow box. I have added images to show how it works with FireFox with all add-ons disabled, and with Sea Monkey with no add-ons.

I will try to find the add-on that is causing the original page to display incorrectly, but since other pages are still not displaying correctly with add-ons disabled, I'm not sure what good it will do.

Question owner

In investigating the add-ons, I made an interesting discovery. If I go directly (via URL) to the page in question it appears correct (even though the selected images do not display in a shadow box), but if I navigate there from the home page http://tracksawforum.com/index.php of the site, it still does not appear correctly. Examples of the PageInfo/Media screens at the same point are attached. Note that the images do not even show up for the page that was navigated to.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Try "Reset all user preferences to Firefox defaults" on the Troubleshoot Firefox issues using Safe Mode start window.

Your second screenshot doesn't show the images that give the problem.

Don't you see them listed in case you have that problem?


Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Question owner

Try "Reset all user preferences to Firefox defaults" on the Safe Mode start window.

Had no effect.

Your second screenshot doesn't show the images that give the problem.

That was the point of that image, they should be there but are not.

Don't you see them listed in case you have that problem?

Not sure what you mean, but to answer what I think you are asking, no, I do not see them on the page or on the media list. For some reason they are not being recognized as links with thumbnails.

Reload web page(s) and bypass the cache.

Reloading and bypassing cache also had no effect.

Question owner

Hello, anybody there?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

If they do not show in Tools > Page Info > Media then that means that Firefox may not see them.

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

I have discovered that it is fine when I am not logged in as administrator, but goes back to the problem when I log in. This does not occur under the previous version as tested by our webmaster.