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Firefox crashes when sending e-mail from hotmail. This is not an issue for safari. Help!

  • 8 replies
  • 8 have this problem
  • 142 views
  • Last reply by mcintotj

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Firefox keeps crashing when I try to create a new e-mail in hotmail or forward an e-mail. It is a browser issue, because when I try to do the same thing in safari, I don't have any trouble.

Chosen solution

Firefox crashes when loading certain pages

https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20loading%20certain%20pages

Go through this article thoroughly. Check and tell if its working.

Read this answer in context 👍 0

All Replies (8)

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Getting help with your crash

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Check and tell if its working.

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I don't get any crash reports listed.... is there a setting I need to change to have them? I do have the option to send a report to Apple though

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follow the instructions in the article suggested in my previous post

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I did. When I type in about crashes in the address bar I get this:


Submitted Crash Reports

No crash reports have been submitted.

How can I search for a crash signature when I don't get one? Is there something I can do to make sure that I do get one.

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below the Reports ID heading do you have any items listed in numbers form ??

like this bp-1dca7796-e1fa-4de0-bb26-3bee22110516

follow steps of Getting help with your Crash heading thoroughly.

Check and tell if its working.

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I have attached an image of what my screen looks like when I look for submitted crash reports. There are no numbers.

Modified by mcintotj

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Chosen Solution

Firefox crashes when loading certain pages

https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20loading%20certain%20pages

Go through this article thoroughly. Check and tell if its working.

Modified by Hasan

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It was the Silverlight Plug-in that was the issue. Once I disabled it hotmail worked again!

Thanks for the help! It was greatly appreciated