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Why can't I open my Xfinity Connect comcast mail? It shows me what's mail is availble, but can't open it.


I click on an email and it just repeats showing the preview of what's available. I can't access any of the features of the email to compose or check sent messages, etc.

Additional System Details

This happened

Every time Firefox opened

This started when...

As soon as I downloaded Firefox

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  • Top 10 Contributor
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3196 solutions 24401 answers

That's really a support issue for Comcast help, but I happen to be a Comcast user, too.

When you are viewing the Inbox Preview page, the first thing that appears after to log into your web mail account, hit the View Entire Inbox link to see your inbox.

I can click on an email on the Inbox Preview to view that particular email, but a double-click just reloads the Inbox Preview page. That seems to work different in "Connect Lite" than it does in the default "Connect".

Question owner

Thanks for your suggestion, but I also go back to the preview when I click on view entire inbox. I guess I'll contact Comcast. Thx

cpdavis 0 solutions 3 answers

I have had exactly this same problem on my macbook pro and on my PC using firefox. I contacted Xfinity support and they couldn't fix it. They had me empty my browser history and reset my security settings. I cannot get into my xfinity mailbox through Firefox. I don't have any problem with Safari or internet explorer. I am going to have to give up on Firefox unless someone has a solution.

Modified by cpdavis

Question owner

What I did was go to Xfinity mail using IE9 then open preferences and change to Xfinity Connect Lite, which is kind of alternative mail service provided by Comcast. I was then able to open the mail using Firefox. I gave up on Firefox anyway because I was getting other error messages related to Java, so I just decided it wasn't worth the trouble.

Hasan 477 solutions 5600 answers

For your Java problems, see this - Download & Install Java SE on your system

Using the Java plugin with Firefox

Check and tell if its working.