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Why can't I open my Xfinity Connect comcast mail? It shows me what's mail is availble, but can't open it.

BarryCarter
BarryCarter
Posted

I click on an email and it just repeats showing the preview of what's available. I can't access any of the features of the email to compose or check sent messages, etc.

I click on an email and it just repeats showing the preview of what's available. I can't access any of the features of the email to compose or check sent messages, etc.

Additional System Details

This happened

Every time Firefox opened

This started when...

As soon as I downloaded Firefox

Installed Plug-ins

  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • npmnqmp 989898989877
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60531.0
  • NPWLPG
  • TotalRecipeSearch Plugin Stub for 32-bit Windows
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

Close
the-edmeister
the-edmeister
  • Moderator
5030 solutions 37073 answers
Posted

That's really a support issue for Comcast help, but I happen to be a Comcast user, too.

When you are viewing the Inbox Preview page, the first thing that appears after to log into your web mail account, hit the View Entire Inbox link to see your inbox.

I can click on an email on the Inbox Preview to view that particular email, but a double-click just reloads the Inbox Preview page. That seems to work different in "Connect Lite" than it does in the default "Connect".

That's really a support issue for Comcast help, but I happen to be a Comcast user, too. When you are viewing the Inbox Preview page, the first thing that appears after to log into your web mail account, hit the '''View Entire Inbox''' link to see your inbox. I can '''click''' on an email on the Inbox Preview to view that particular email, but a double-click just reloads the Inbox Preview page. That seems to work different in "Connect Lite" than it does in the default "Connect".
BarryCarter
BarryCarter
Posted

Question owner

Thanks for your suggestion, but I also go back to the preview when I click on view entire inbox. I guess I'll contact Comcast. Thx

Thanks for your suggestion, but I also go back to the preview when I click on view entire inbox. I guess I'll contact Comcast. Thx
cpdavis
cpdavis 0 solutions 3 answers
Posted

I have had exactly this same problem on my macbook pro and on my PC using firefox. I contacted Xfinity support and they couldn't fix it. They had me empty my browser history and reset my security settings. I cannot get into my xfinity mailbox through Firefox. I don't have any problem with Safari or internet explorer. I am going to have to give up on Firefox unless someone has a solution.

I have had exactly this same problem on my macbook pro and on my PC using firefox. I contacted Xfinity support and they couldn't fix it. They had me empty my browser history and reset my security settings. I cannot get into my xfinity mailbox through Firefox. I don't have any problem with Safari or internet explorer. I am going to have to give up on Firefox unless someone has a solution.

Modified by cpdavis

BarryCarter
BarryCarter
Posted

Question owner

What I did was go to Xfinity mail using IE9 then open preferences and change to Xfinity Connect Lite, which is kind of alternative mail service provided by Comcast. I was then able to open the mail using Firefox. I gave up on Firefox anyway because I was getting other error messages related to Java, so I just decided it wasn't worth the trouble.

What I did was go to Xfinity mail using IE9 then open preferences and change to Xfinity Connect Lite, which is kind of alternative mail service provided by Comcast. I was then able to open the mail using Firefox. I gave up on Firefox anyway because I was getting other error messages related to Java, so I just decided it wasn't worth the trouble.
mha007
Hasan 469 solutions 5600 answers
Posted

For your Java problems, see this - Download & Install Java SE on your system

Using the Java plugin with Firefox

Check and tell if its working.

For your Java problems, see this - Download & Install Java SE on your system * http://www.java.com/en/ * click '''Free Java Download''' button Using the Java plugin with Firefox * https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox Check and tell if its working.