Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Xfinity Comcast email opens in preview but will not open full email


Comcast is my home page for Mozilla Firefox. After entering my Comcast ID and password I am taken to their email preview page. At that page is a tab to enter full email. You need to get there to open and create email messages. When the email tab is selected at acts like it will open email, but it only returns to the preview page.

I can open email using the same process using Internet Explorer.

Additional System Details

This happened

Every time Firefox opened

This started when...

Couple of weeks ago

Installed Plug-ins

  • 20-20 3D Viewer - Mozilla Plug-In v5.0.4.0
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • npmnqmp 989898989877
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • Yahoo Application State Plugin version
  • 4.0.60531.0
  • Google Update


  • User Agent: Mozilla/5.0 (Windows NT 5.0; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

Foxfire alert is: Page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometime be caused by disabling or refusing to accept cookies.

  • Top 10 Contributor
  • Moderator
3197 solutions 24406 answers

Try using the View Entire Inbox link under where it says Inbox Preview.

dixieflash 0 solutions 1 answers

Tried that - didn't work.