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Apply Update button appears when Firefox is up to date

Posted

There seems to be a problem with the updater in Firefox 5. I am running Windows 7 Home Premium SP1 64 bit.

I was running Firefox 5.0 and I noticed that Firefox 5.0.1 had been released so went to Help - About Firefox.

Running under my user account the Apply Update button appeared but when I clicked it Firefox restarted but didn't update. Running under my administrator account, Firefox said that it was up to date.

Therefore, I downloaded the 5.0.1 file and installed it manually. When I checked Help - About Firefox:

- in my user account, the Apply Update button still appears, even though the version shows as 5.0.1; and - in my administrator account, Firefox says it is up to date.

So there seems to be a bug in the up date process. Under Firefox 3 and 4 the updates worked okay.

There seems to be a problem with the updater in Firefox 5. I am running Windows 7 Home Premium SP1 64 bit. I was running Firefox 5.0 and I noticed that Firefox 5.0.1 had been released so went to Help - About Firefox. Running under my user account the Apply Update button appeared but when I clicked it Firefox restarted but didn't update. Running under my administrator account, Firefox said that it was up to date. Therefore, I downloaded the 5.0.1 file and installed it manually. When I checked Help - About Firefox: - in my user account, the Apply Update button still appears, even though the version shows as 5.0.1; and - in my administrator account, Firefox says it is up to date. So there seems to be a bug in the up date process. Under Firefox 3 and 4 the updates worked okay.

Chosen solution

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
Read this answer in context 10

Additional System Details

This happened

Every time Firefox opened

This started when...

the update to Firefox 5.0 became available

Installed Plug-ins

  • Cooliris embedded in a tab
  • Google Talk Plugin Video Accelerator version:0.1.44.5
  • Version 2.1.8.0
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Google Update
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

Question owner

Here is a screenshot of the Help - About Firefox window running Firefox under my user account.

Here is a screenshot of the Help - About Firefox window running Firefox under my user account.
cor-el
  • Top 10 Contributor
  • Moderator
17688 solutions 160031 answers

Chosen Solution

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
See: * http://kb.mozillazine.org/Software_Update (Software Update not working properly) Remove the files in the updates and updates\0 folder.<br /> You may need to delete active-update.xml and updates.xml as well if present. C:\Users\&lt;user&gt;\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

Question owner

Thanks cor-el!

That's solved the problem in my user account. It's not possible to check my administrator account as that was showing Firefox as up to date, but hopefully will fix that too if there continue to be problems.

Thanks cor-el! That's solved the problem in my user account. It's not possible to check my administrator account as that was showing Firefox as up to date, but hopefully will fix that too if there continue to be problems.
cor-el
  • Top 10 Contributor
  • Moderator
17688 solutions 160031 answers

You're welcome.

You're welcome.
tt1234567 0 solutions 4 answers

Helpful Reply

This still seems to be happening. On my machines, (Windows 7 Enterprise and Windows 7 Home, 64-bit), the fix works but still has to be re-applied after every update, e.g. 6.0 -> 6.0.1

This still seems to be happening. On my machines, (Windows 7 Enterprise and Windows 7 Home, 64-bit), the fix works but still has to be re-applied after every update, e.g. 6.0 -> 6.0.1

Question owner

@tt1234567: I haven't had any problems since applying the fix above. You may be better off starting a new question. As this one has a "solution", your question above probably won't be noticed.

@tt1234567: I haven't had any problems since applying the fix above. You may be better off starting a new question. As this one has a "solution", your question above probably won't be noticed.