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Important Securinty Update: Automatic update failed-froze. I have Mac, Firefox 4

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  • 6 have this problem
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  • Last reply by cor-el

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On Wednesday I tried to upload the Firefox Upgrade when it popped up. It failed to load Today another popup advised that I upgrade for security. Let it run and it froze up. I have anew MacBook Pro OX 10.6.8 with Firefox 4. What should I manually upgrade to?

On Wednesday I tried to upload the Firefox Upgrade when it popped up. It failed to load Today another popup advised that I upgrade for security. Let it run and it froze up. I have anew MacBook Pro OX 10.6.8 with Firefox 4. What should I manually upgrade to?

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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.