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downloaded firefox 5 now my browser screen is solid black, can't see anything

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I downloaded Firefox 5 and now my browser window is solid black. I can't see anything at all except my home page at start-up, which is Google search. Anywhere I go on the web, favorites or type in link, its all just a solid black screen

I downloaded Firefox 5 and now my browser window is solid black. I can't see anything at all except my home page at start-up, which is Google search. Anywhere I go on the web, favorites or type in link, its all just a solid black screen

Additional System Details

This happened

Every time Firefox opened

This started when...

right after firefox 5 download

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.5.30729)

More Information

David McRitchie 320 solutions 3091 answers

What is the actual url of the Google page you have for your home page.

Firefox changed the default home page to one that is actually on your computer that can be brought up with about:home which refers to their default home page not to your choice of the home page like your "Home" toolbar button would be.

The blank page can be brought up with about:blank try both of those to see what happens.

I wonder if you black screen is from a theme with a black background.

Tools > Add-ons > Appearances > ..anything you installed?...
What is the actual url of the Google page you have for your home page. Firefox changed the default home page to one that is actually on your computer that can be brought up with '''about:home''' which refers to their default home page not to your choice of the home page like your "Home" toolbar button would be. The blank page can be brought up with '''about:blank''' try both of those to see what happens. I wonder if you black screen is from a theme with a black background. :Tools > Add-ons > Appearances > ..anything you installed?...

Question owner

First of all, thanks for your help! The home is the Firefox default, not the page I thought it was. The window now seems to be fine as long as I don't use Fox Tabs, once I click that, the screen gos black and I have to restart Firefox to see anything. I could just stop using Fox Tabs but I love em.

First of all, thanks for your help! The home is the Firefox default, not the page I thought it was. The window now seems to be fine as long as I don't use Fox Tabs, once I click that, the screen gos black and I have to restart Firefox to see anything. I could just stop using Fox Tabs but I love em.
cor-el
  • Top 10 Contributor
  • Moderator
12497 solutions 115302 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


In Firefox 4 Safe mode disables extensions and disables hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). * Don't make any changes on the Safe mode start window. * https://support.mozilla.com/kb/Safe+Mode In Firefox 4 [http://kb.mozillazine.org/Safe_mode Safe mode] disables extensions and disables hardware acceleration. * Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" If disabling hardware acceleration works then check if there is an update available for your graphics display driver.
broros 0 solutions 2 answers

the whole screen is black I cannot get on the screen to do anything even turn off computer correctly. it was fine until I down loaded firefox so I do I get rid of firefox when I cannot getg anything on the screen??

the whole screen is black I cannot get on the screen to do anything even turn off computer correctly. it was fine until I down loaded firefox so I do I get rid of firefox when I cannot getg anything on the screen??
cor-el
  • Top 10 Contributor
  • Moderator
12497 solutions 115302 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

In Firefox 4+ versions you can use one of these methods to start in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • Help > Restart with Add-ons Disabled

Try to disable hardware acceleration.

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode In Firefox 4+ versions you can use one of these methods to start in <u>Safe mode</u>: *On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut *Help > Restart with Add-ons Disabled Try to disable hardware acceleration. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://hacks.mozilla.org/2010/09/hardware-acceleration/ If disabling hardware acceleration works then check if there is an update available for your graphics display driver. *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers
broros 0 solutions 2 answers

and how do I do anything when everything is black? I am not trying to be 'smart' I just honestly do not understand.

and how do I do anything when everything is black? I am not trying to be 'smart' I just honestly do not understand.