Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't sync my mobile with laptop, and dialogue on android device gets stuck. Is this a bug?

  • 2 replies
  • 3 have this problem
  • 8 views
  • Last reply by anjevdlek

anjevdlek
anjevdlek
more options

I use my Ee PC notebook as the "main device" and have successfully synced with my other laptop. When I try to sync with Android Phone however, I don't get a 3 x 4 digit code that I should enter in the dialogue pop-up on the main device. My Android also shows 3x4 dots where i´m supposed to enter the code. So, no code, and two empty 3x4 dot dialogue pop-ups. Worse, the dialoge pop-up on my Android device gets "stuck", It does not respond to the cancel button and won't go away when I use the arrow back-button on the device.

I use my Ee PC notebook as the "main device" and have successfully synced with my other laptop. When I try to sync with Android Phone however, I don't get a 3 x 4 digit code that I should enter in the dialogue pop-up on the main device. My Android also shows 3x4 dots where i´m supposed to enter the code. So, no code, and two empty 3x4 dot dialogue pop-ups. Worse, the dialoge pop-up on my Android device gets "stuck", It does not respond to the cancel button and won't go away when I use the arrow back-button on the device.

All Replies (2)

Kevin
Kevin
  • Moderator
more options

Sounds like your mobile device can't find the sync server to get a code. All I can suggest is to try at a different time for right now. If it persists a sync log would be helpful.

https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/

anjevdlek
anjevdlek Question owner
more options

Thank you for your reply. I tried to sync using the Sync key (by tapping "I don't have the device with me"), but again: the dialog pop-up on my android got stuck and I had to restart it.

Now I have trouble to log the bug to file it. I suppose I have to log the Android activity, since that is the device I'm having trouble with (syncing two laptops worked fine). But I have no idea were to find "about:sync-log" on my droid phone :-S

Hope you can help? Really appreciate it!