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Why does a page come up with an exclamation mark encercled saying that there may be a risk and that I need to click to update? this is happening on my mother's desktop when her Mozilla loads. Thank you.


Whenever my mother opens up Mozilla there is a page with an encercled exclamation mark warning that there is a potential problem and that she needs to download and update. She's not sure if this is true as their are so many viruses out there. But she can't just "x" out the page and get rid of it. Should this be something about which she needs to be concerned? Thank you

Additional System Details

This happened

Every time Firefox opened

This started when...

this has been happening since Fri. June 11

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)

More Information

handsomeorlandoman 6 solutions 27 answers

Could you provide a screenshot? Click here for instructions.

Thanks! handsomeorlandoman

  • Top 10 Contributor
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10762 solutions 96861 answers

Helpful Reply

If it is not an official Mozilla page from mozilla.com then it may be an attempt to install malware.

This issue can happen if you have a Firefox 3.5.x version installed.

The Firefox 3.5.x branch has reached end-of-life and is no longer maintained.
You will no longer receive security updates with that version.
You can update Firefox via "Help > Check for Updates" or download and install the latest Firefox 3.6.x or 4.0.x version.