X
Tap here to go to the mobile version of the site.

Support Forum

my firefox start page-- Urgent..... I down loaded the new version, I still get the urgent message

Posted

First off, I'm NOT a computer guy! My firefox starting page as a message under the search box: It states--- URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

So, I clicked on the link to download the new version, I saved the file and I still get that message, how do I make my laptop safer?

First off, I'm NOT a computer guy! My firefox starting page as a message under the search box: It states--- URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! So, I clicked on the link to download the new version, I saved the file and I still get that message, how do I make my laptop safer?

Additional System Details

This happened

Not sure how often

This started when...

I first noticed it today.

Installed Plug-ins

  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.2 r152
  • iTunes Detector Plug-in
  • 4.0.60310.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.17) Gecko/20110121 Firefox/3.5.17 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

My laptop is running very slow today, is this part of the problem?

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40089 answers
You need to install the new version. <br /> https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows

Question owner

How do I do that? Like I said, the box asked me if I wanted to save the file and I clicked "yes". Did that download the file? Or do I have to do some more with the saved file?

Thank you.

How do I do that? Like I said, the box asked me if I wanted to save the file and I clicked "yes". Did that download the file? Or do I have to do some more with the saved file? Thank you.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40089 answers

Locate the Firefox_setup.exe file that you downloaded and double-click it to start the installer.

Locate the '''Firefox_setup.exe''' file that you downloaded and double-click it to start the installer.

Question owner

Okay, thank you, but how do I find this file? I tried to search for it but I don't know where to go. I really appreciate your help.

Okay, thank you, but how do I find this file? I tried to search for it but I don't know where to go. I really appreciate your help.