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i forget the email address and password for my sync key, i have the key, what should i do?

Posted

after i reboot my pc, my ff went down, with ssl disabled, and i have no idea about this issue, so i decide to reinstall ff v 3.6, then i install sync extension, then i forget my email and password... :(

after i reboot my pc, my ff went down, with ssl disabled, and i have no idea about this issue, so i decide to reinstall ff v 3.6, then i install sync extension, then i forget my email and password... :(

Chosen solution

Hi wadezwd,

Unfortunately at this time there's no way to match your key to your e-mail address but you should be able to recover your passport by knowing your e-mail address in this link. You can try with your different e-mail addresses.

It's important to understand that your Sync Key is the key to encrypt your data that is sent to the service and it's not meant to be part of your credentials. We don't store a copy of it so it's impossible for us to match your key to your username.

I hope you can solve your issue.

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  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17

More Information

Ibai
  • Administrator
122 solutions 724 answers

Chosen Solution

Hi wadezwd,

Unfortunately at this time there's no way to match your key to your e-mail address but you should be able to recover your passport by knowing your e-mail address in this link. You can try with your different e-mail addresses.

It's important to understand that your Sync Key is the key to encrypt your data that is sent to the service and it's not meant to be part of your credentials. We don't store a copy of it so it's impossible for us to match your key to your username.

I hope you can solve your issue.

Hi wadezwd, Unfortunately at this time there's no way to match your key to your e-mail address but you should be able to recover your passport by knowing your e-mail address in [https://account.services.mozilla.com/forgot this link]. You can try with your different e-mail addresses. It's important to understand that your Sync Key is the key to encrypt your data that is sent to the service and it's not meant to be part of your credentials. We don't store a copy of it so it's impossible for us to match your key to your username. I hope you can solve your issue.

Question owner

Hi, Ibai thank you very much for you support. i am sorry that i forgot to come to post an update since these days i have been struggling with my business. well, i have resolved this issue via taking the email address and resetting the password on another computer with synced ff. so, maybe this would be helpful for future users. thanks again, Ibai! :)

Hi, Ibai thank you very much for you support. i am sorry that i forgot to come to post an update since these days i have been struggling with my business. well, i have resolved this issue via taking the email address and resetting the password on another computer with synced ff. so, maybe this would be helpful for future users. thanks again, Ibai! :)
Ibai
  • Administrator
122 solutions 724 answers

Great workaround! Glad to see that everything has been solved.

Great workaround! Glad to see that everything has been solved.