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I cannot get firefox to access any web pages, main menu appears frozen

ajandalf
ajandalf
Posted

I have downloaded the most up to date firefox but cannot get the Start page to search for anything

I have downloaded the most up to date firefox but cannot get the Start page to search for anything

Additional System Details

This happened

Every time Firefox opened

This started when...

i had downloaded most recent firefox

Installed Plug-ins

  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • My Web Search Plugin Stub for 32-bit Windows
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Yahoo! activeX Plug-in Bridge
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Close
cor-el
cor-el
  • Top 25 Contributor
  • Moderator
16163 solutions 145864 answers
Posted

Helpful Reply

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See:

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process. See: * https://support.mozilla.com/kb/Server+not+found * https://support.mozilla.com/kb/Firewalls ---- Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). * Don't make any changes on the Safe mode start window. * https://support.mozilla.com/kb/Safe+Mode * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes