Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox will not connect to the internet.


When I try to connect with firefox it gives me the message that firefox was unable to connect to the server that I was attemting to connect to, and then it asks me if I would like to try agian. I still have internet explorer on my computer and it connects just fine. I need to have firefox working, or I will have to go with google chrome or something different, as internet explorer is not recomended to use on most online college applications and it is finals week.

Additional System Details


  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; InfoPath.2; .NET4.0C; BRI/1; BRI/2)

More Information

StanWalker 2 solutions 29 answers

Windows 7 has a firewall which controls access to the internet on a program by program basis. It is possible that Firefox is not in the firewall's list of a approved programs.

Go to the Help feature and search on Firewall and read the information on how to allow a program internet access.

I don't use the Windows 7 firewall, I use ZoneAlarm's firewall. When I installed ZoneAlarm, I disabled the Windows 7 firewall and have never used. Thus, I can't give you detailed directions as to what you might need to do to allow Firefox to use the internet.

NOW - are you able to get to the internet with Internet Explorer, just as a test?

If not, then the problem may be elsewhere, such as your internet connection - dialup, DSL, Cable, etc.