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Some videos won't play

Posted

You tube videos will play but those embedded in an article will not play.

You tube videos will play but those embedded in an article will not play.

Additional System Details

This happened

Every time Firefox opened

This started when...

I upgraded to Firefox 4

Installed Plug-ins

  • np-mswmp
  • Coupons, Inc. Coupon Printer Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 10.2 r159
  • iTunes Detector Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60310.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Read It Later
2.1.1
true
isreaditlater@ideashower.com
Personas
1.6.2
true
personas@christopher.beard
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Roboform Toolbar for Firefox
7.2.8
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Scrabulizer Importer
1.5.0
true
{ca96eaaa-e97d-4e54-b403-b7b5a8557fad}
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
true
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
McAfee SiteAdvisor
3.3.1
true
{B7082FAA-CB62-4872-9106-E42DD88EDE45}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
20
browser.history_expire_days_min
20
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.att.net/
browser.startup.homepage_override.buildID
20110413222027
browser.startup.homepage_override.mstone
rv:2.0.1
extensions.lastAppVersion
4.0.1
font.size.variable.x-western
14
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
keyword.URL
http://search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1305824877
places.history.expiration.transient_current_max_pages
128515
places.last_vacuum
1296316533
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
Brother MFC-7840W Printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
0
print.print_unwriteable_margin_left
0
print.print_unwriteable_margin_right
0
print.print_unwriteable_margin_top
0
print.printer_Brother_MFC-7840W_Printer.print_bgcolor
false
print.printer_Brother_MFC-7840W_Printer.print_bgimages
false
print.printer_Brother_MFC-7840W_Printer.print_command
print.printer_Brother_MFC-7840W_Printer.print_downloadfonts
false
print.printer_Brother_MFC-7840W_Printer.print_edge_bottom
0
print.printer_Brother_MFC-7840W_Printer.print_edge_left
0
print.printer_Brother_MFC-7840W_Printer.print_edge_right
0
print.printer_Brother_MFC-7840W_Printer.print_edge_top
0
print.printer_Brother_MFC-7840W_Printer.print_evenpages
true
print.printer_Brother_MFC-7840W_Printer.print_footercenter
print.printer_Brother_MFC-7840W_Printer.print_footerleft
&PT
print.printer_Brother_MFC-7840W_Printer.print_footerright
&D
print.printer_Brother_MFC-7840W_Printer.print_headercenter
print.printer_Brother_MFC-7840W_Printer.print_headerleft
&T
print.printer_Brother_MFC-7840W_Printer.print_headerright
&U
print.printer_Brother_MFC-7840W_Printer.print_in_color
true
print.printer_Brother_MFC-7840W_Printer.print_margin_bottom
0.5
print.printer_Brother_MFC-7840W_Printer.print_margin_left
0.5
print.printer_Brother_MFC-7840W_Printer.print_margin_right
0.5
print.printer_Brother_MFC-7840W_Printer.print_margin_top
0.5
print.printer_Brother_MFC-7840W_Printer.print_oddpages
true
print.printer_Brother_MFC-7840W_Printer.print_orientation
0
print.printer_Brother_MFC-7840W_Printer.print_page_delay
50
print.printer_Brother_MFC-7840W_Printer.print_pagedelay
500
print.printer_Brother_MFC-7840W_Printer.print_paper_data
1
print.printer_Brother_MFC-7840W_Printer.print_paper_height
11.00
print.printer_Brother_MFC-7840W_Printer.print_paper_size_type
0
print.printer_Brother_MFC-7840W_Printer.print_paper_size_unit
0
print.printer_Brother_MFC-7840W_Printer.print_paper_width
8.50
print.printer_Brother_MFC-7840W_Printer.print_reversed
false
print.printer_Brother_MFC-7840W_Printer.print_scaling
1.00
print.printer_Brother_MFC-7840W_Printer.print_shrink_to_fit
true
print.printer_Brother_MFC-7840W_Printer.print_to_file
false
print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_bottom
0
print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_left
0
print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_right
0
print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_top
0
print.printer_Lexmark_4800_Series.print_bgcolor
false
print.printer_Lexmark_4800_Series.print_bgimages
false
print.printer_Lexmark_4800_Series.print_command
print.printer_Lexmark_4800_Series.print_downloadfonts
false
print.printer_Lexmark_4800_Series.print_edge_bottom
0
print.printer_Lexmark_4800_Series.print_edge_left
0
print.printer_Lexmark_4800_Series.print_edge_right
0
print.printer_Lexmark_4800_Series.print_edge_top
0
print.printer_Lexmark_4800_Series.print_evenpages
true
print.printer_Lexmark_4800_Series.print_footercenter
print.printer_Lexmark_4800_Series.print_footerleft
&PT
print.printer_Lexmark_4800_Series.print_footerright
&D
print.printer_Lexmark_4800_Series.print_headercenter
print.printer_Lexmark_4800_Series.print_headerleft
&T
print.printer_Lexmark_4800_Series.print_headerright
&U
print.printer_Lexmark_4800_Series.print_in_color
true
print.printer_Lexmark_4800_Series.print_margin_bottom
0.5
print.printer_Lexmark_4800_Series.print_margin_left
0.5
print.printer_Lexmark_4800_Series.print_margin_right
0.5
print.printer_Lexmark_4800_Series.print_margin_top
0.5
print.printer_Lexmark_4800_Series.print_oddpages
true
print.printer_Lexmark_4800_Series.print_orientation
0
print.printer_Lexmark_4800_Series.print_pagedelay
500
print.printer_Lexmark_4800_Series.print_paper_data
1
print.printer_Lexmark_4800_Series.print_paper_height
11.00
print.printer_Lexmark_4800_Series.print_paper_size_type
0
print.printer_Lexmark_4800_Series.print_paper_size_unit
0
print.printer_Lexmark_4800_Series.print_paper_width
8.50
print.printer_Lexmark_4800_Series.print_reversed
false
print.printer_Lexmark_4800_Series.print_scaling
1.00
print.printer_Lexmark_4800_Series.print_shrink_to_fit
true
print.printer_Lexmark_4800_Series.print_to_file
false
print.printer_Lexmark_4800_Series.print_unwriteable_margin_bottom
0
print.printer_Lexmark_4800_Series.print_unwriteable_margin_left
0
print.printer_Lexmark_4800_Series.print_unwriteable_margin_right
0
print.printer_Lexmark_4800_Series.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.enable_ssl2
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) G33/G31 Express Chipset Family
Vendor ID
8086
Device ID
29c2
Adapter RAM
Unknown
Adapter Drivers
igdumd64
Driver Version
7.15.10.1666
Driver Date
2-26-2009
Direct2D Enabled
false
DirectWrite Enabled
false (7.0.6002.18409, font cache n/a)
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.611)
GPU Accelerated Windows
0/1

Xircal 334 solutions 3835 answers

Click the Firefox button, go to Add-ons | Extensions and disable McAfee Site Advisor.

Click the Firefox button, go to Add-ons | Extensions and disable McAfee Site Advisor.

Question owner

That didn't work. Still get "Sorry this video is no longer available." These are videos that are on my att home page.

That didn't work. Still get "Sorry this video is no longer available." These are videos that are on my att home page.
Xircal 334 solutions 3835 answers

Can you give me the link to it please?

Can you give me the link to it please?

Question owner

Funny - the ads play but not the video. Here's link


http://tv.yahoo.com/daytime/video/tottoting-mom-snags-foul-ball/25055139/]
Funny - the ads play but not the video. Here's link http://tv.yahoo.com/daytime/video/tottoting-mom-snags-foul-ball/25055139/]
Xircal 334 solutions 3835 answers

I don't have a problem with it. See screenshot.

Try updating to the latest version via http://get.adobe.com/flashplayer/

I don't have a problem with it. See screenshot. Try updating to the latest version via http://get.adobe.com/flashplayer/<br><br>

Question owner

Already updated this morning. Did you want the link to a video or to my homepage?

Already updated this morning. Did you want the link to a video or to my homepage?
Xircal 334 solutions 3835 answers

Wherever you say the video won't play.

Wherever you say the video won't play.

Question owner

ok - the video won't play on the link I sent you. Why would the ads play and not the video?

ok - the video won't play on the link I sent you. Why would the ads play and not the video?
Xircal 334 solutions 3835 answers

Try running Firefox in Troubleshoot Firefox issues using Safe Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

Try running Firefox in [[Safe Mode]]. If it functions properly in that configuration, then one of your add-ons is the culprit.

Question owner

Did that - still wouldn't run video.

Did that - still wouldn't run video.
Xircal 334 solutions 3835 answers

Can you do the following please. Install this Adblocker which will block the Flash ads. https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/

Then see if it makes any difference to the video.

Can you do the following please. Install this Adblocker which will block the Flash ads. https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Then see if it makes any difference to the video.

Modified by Xircal

Question owner

Did that. Video still won't run.

Did that. Video still won't run.
Xircal 334 solutions 3835 answers

Are you blocking plugin_container.exe with your firewall by any chance? Which firewall are you using?

Are you blocking plugin_container.exe with your firewall by any chance? Which firewall are you using?

Question owner

i'm using McAfee firewall. I don't see that that plug-in is installed.

The only plug-in that is blocked is a coupon printer.

i'm using McAfee firewall. I don't see that that plug-in is installed. The only plug-in that is blocked is a coupon printer.
Xircal 334 solutions 3835 answers
OK. Could you try creating a new Profile. See [[Profiles]] and [[Managing Profiles]] See also: http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

Yes, it will be a little while. Got to go to my Mother's and check on her. I'll let you know what happens when I get back. Thanks for the help so far. I hope we get it going.

Yes, it will be a little while. Got to go to my Mother's and check on her. I'll let you know what happens when I get back. Thanks for the help so far. I hope we get it going.
Xircal 334 solutions 3835 answers

Before you go the above route (when you get back), right click the video which won't play, go to "Settings" and then uncheck "Enable hardware acceleration" to see if it makes any difference.

Before you go the above route (when you get back), right click the video which won't play, go to "Settings" and then uncheck "Enable hardware acceleration" to see if it makes any difference.

Question owner

Sorry I haven't replied before now. Mom in hospital so it will be a while before I can get back to solving my computer problems. Thanks for your help so far. I shall return - soon I hope.

Sorry I haven't replied before now. Mom in hospital so it will be a while before I can get back to solving my computer problems. Thanks for your help so far. I shall return - soon I hope.
Xircal 334 solutions 3835 answers

OK, hope she gets better soon.

OK, hope she gets better soon.

Question owner

Ok - I think I solved my problems. I actually had two. Videos would not play on the Yahoo page when embedded in an article (although the ads would sometimes play) and I could not add any attachments to my emails.

Uninstalled firefox 4 and reinstalled the earler version and voila!!! Both problems solved.

Ok - I think I solved my problems. I actually had two. Videos would not play on the Yahoo page when embedded in an article (although the ads would sometimes play) and I could not add any attachments to my emails. Uninstalled firefox 4 and reinstalled the earler version and voila!!! Both problems solved.