Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

it says a tool bar missing and I cant get the error at the top of my screen to go away? Says Firefox is not able to show the tool bar please reinstall. But there shouldn't be one there to begin with.

  • 1 reply
  • 2 have this problem
  • Last reply by cor-el

more options

i click on it and nothing happens i cant get it to go away.

All Replies (1)

more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")