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After downloading FF4, i am unable to open my Email Account from my desktop.


I click on the Desktop Icon for my main email account, it does not do anything. No error messages, it fades as if it is going to open, then nothing. Please help... very important to access this email account pronto....

Additional System Details

This happened

Every time Firefox opened

This started when...

It started after downloading Firefox 4.

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Office Plugin for Netscape Navigator
  • Shockwave Flash 10.2 r159
  • 4.0.60310.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20090715 Firefox/3.5.1

More Information

Please send information through to my 2nd email address,

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3197 solutions 24406 answers

How is that related to Firefox support?