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firefox keeps opening windows

Posted

I downloaded and installed firefox 4 several weeks ago. I noticed a day or so ago that when I clicked on firefox on my desktop, it "reloaded" firefox 4, giving me the welcome notice and the "getting to know your browser" page (http://www.mozilla.com/en-US/firefox/4.0.1/whatsnew/) all over again, although I had not reinstalled anything.

Tonight when I try to open firefox, it continually generates windows (more than 50 in seconds), and I have to use task manager or a reboot to get it to stop. I ran avast! and found 2 files on my guest account that were win32:malob[crypt]. Those have been isolated, the guest account deactivated, the temp folder in the C:\users\guest\appdata\local folder (where the 2 virus lines were found) has been deleted. Still, the firefox on my main admin account is continually generating windows.

I can, however, log on to firefox using another user account on the same computer without any problems.

Not sure if it matters, but the troubleshooting information is, of course, taken from the user account that isn't having problems. Any thoughts on what is going on? Thanks for your help!

I downloaded and installed firefox 4 several weeks ago. I noticed a day or so ago that when I clicked on firefox on my desktop, it "reloaded" firefox 4, giving me the welcome notice and the "getting to know your browser" page (http://www.mozilla.com/en-US/firefox/4.0.1/whatsnew/) all over again, although I had not reinstalled anything. Tonight when I try to open firefox, it continually generates windows (more than 50 in seconds), and I have to use task manager or a reboot to get it to stop. I ran avast! and found 2 files on my guest account that were win32:malob[crypt]. Those have been isolated, the guest account deactivated, the temp folder in the C:\users\guest\appdata\local folder (where the 2 virus lines were found) has been deleted. Still, the firefox on my main admin account is continually generating windows. I can, however, log on to firefox using another user account on the same computer without any problems. Not sure if it matters, but the troubleshooting information is, of course, taken from the user account that isn't having problems. Any thoughts on what is going on? Thanks for your help!

Additional System Details

This happened

Every time Firefox opened

This started when...

I logged on this evening

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • E-centives Coupon Activator
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Shockwave Flash 10.2 r159
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • GEPlugin
  • 4.0.60310.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Personas
1.5.3
false
personas@christopher.beard
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Yahoo! Mail Notifier
1.0.0.20
false
{89f8dde0-010a-11da-8cd6-0800200c9a66}
ReminderFox
1.9.8.3
false
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.18
true
{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20110413222027
browser.startup.homepage_override.mstone
rv:2.0.1
extensions.lastAppVersion
4.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
64100
places.last_vacuum
1288360734
print.print_printer
\\Mmlt\HP Deskjet 460 Series
print.printer_Send_To_OneNote_2007.print_bgcolor
false
print.printer_Send_To_OneNote_2007.print_bgimages
false
print.printer_Send_To_OneNote_2007.print_command
print.printer_Send_To_OneNote_2007.print_downloadfonts
false
print.printer_Send_To_OneNote_2007.print_edge_bottom
0
print.printer_Send_To_OneNote_2007.print_edge_left
0
print.printer_Send_To_OneNote_2007.print_edge_right
0
print.printer_Send_To_OneNote_2007.print_edge_top
0
print.printer_Send_To_OneNote_2007.print_evenpages
true
print.printer_Send_To_OneNote_2007.print_footercenter
print.printer_Send_To_OneNote_2007.print_footerleft
&PT
print.printer_Send_To_OneNote_2007.print_footerright
&D
print.printer_Send_To_OneNote_2007.print_headercenter
print.printer_Send_To_OneNote_2007.print_headerleft
&T
print.printer_Send_To_OneNote_2007.print_headerright
&U
print.printer_Send_To_OneNote_2007.print_in_color
true
print.printer_Send_To_OneNote_2007.print_margin_bottom
0.5
print.printer_Send_To_OneNote_2007.print_margin_left
0.5
print.printer_Send_To_OneNote_2007.print_margin_right
0.5
print.printer_Send_To_OneNote_2007.print_margin_top
0.5
print.printer_Send_To_OneNote_2007.print_oddpages
true
print.printer_Send_To_OneNote_2007.print_orientation
0
print.printer_Send_To_OneNote_2007.print_pagedelay
500
print.printer_Send_To_OneNote_2007.print_paper_data
1
print.printer_Send_To_OneNote_2007.print_paper_height
11.00
print.printer_Send_To_OneNote_2007.print_paper_size_type
0
print.printer_Send_To_OneNote_2007.print_paper_size_unit
0
print.printer_Send_To_OneNote_2007.print_paper_width
8.50
print.printer_Send_To_OneNote_2007.print_reversed
false
print.printer_Send_To_OneNote_2007.print_scaling
1.00
print.printer_Send_To_OneNote_2007.print_shrink_to_fit
true
print.printer_Send_To_OneNote_2007.print_to_file
false
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_bottom
0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_left
0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_right
0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_top
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_bgcolor
false
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_bgimages
false
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_command
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_downloadfonts
false
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_edge_bottom
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_edge_left
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_edge_right
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_edge_top
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_evenpages
true
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_footercenter
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_footerleft
&PT
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_footerright
&D
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_headercenter
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_headerleft
&T
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_headerright
&U
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_in_color
true
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_margin_bottom
0.5
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_margin_left
0.5
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_margin_right
0.5
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_margin_top
0.5
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_oddpages
true
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_orientation
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_pagedelay
500
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_paper_data
1
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_paper_height
11.00
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_paper_size_type
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_paper_size_unit
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_paper_width
8.50
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_reversed
false
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_scaling
1.00
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_shrink_to_fit
true
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_to_file
false
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_unwriteable_margin_bottom
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_unwriteable_margin_left
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_unwriteable_margin_right
0
print.printer_\\Mmlt\HP_Deskjet_460_Series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Vendor ID
8086
Device ID
2a02
Adapter RAM
Unknown
Adapter Drivers
igdumd32
Driver Version
7.14.10.1329
Driver Date
9-13-2007
Direct2D Enabled
false
DirectWrite Enabled
false (7.0.6002.18409, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1

jscher2000
  • Top 10 Contributor
8638 solutions 70667 answers

This article sounds as though it's right on point: Firefox keeps opening many tabs or windows | Troubleshooting | Firefox Help. Does that help?

This article sounds as though it's right on point: [http://support.mozilla.com/en-US/kb/Firefox%20keeps%20opening%20many%20tabs%20or%20windows Firefox keeps opening many tabs or windows | Troubleshooting | Firefox Help]. Does that help?