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firefox won't close

Posted

Firefox thinks it is open. I have rebooted the computer 2x. I have gone to cntrl+alt+delete, the dialogue box does not show firefox as open. I tried to uninstall and reinstall, but it still thinks it is open. help. i don't want to use IE.

Firefox thinks it is open. I have rebooted the computer 2x. I have gone to cntrl+alt+delete, the dialogue box does not show firefox as open. I tried to uninstall and reinstall, but it still thinks it is open. help. i don't want to use IE.

Additional System Details

This happened

Just once or twice

This started when...

this morning

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; eSobiSubscriber 2.0.4.16; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

More Information

Windows XP. Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.

Helper7677 165 solutions 1653 answers

Sounds like it is hanging when you exit and later try to restart Firefox.

Sounds like it is hanging when you exit and later try to restart Firefox. * How to stop the running Firefox process ** In Task Manager, does firefox.exe show in the '''<u>Processes</u>''' tab? ** See: http://kb.mozillazine.org/Kill_application **Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 * What may cause Firefox to hang at exit **Windows 7 Task Manager: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 ** http://support.mozilla.com/en-US/kb/Firefox+hangs ** http://kb.mozillazine.org/Firefox_hangs ** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding * You may need to try Firefox Safe Mode ** You may need to use '''Safe Mode''' to locate the problem: ***See: http://kb.mozillazine.org/Safe_Mode ***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode. ***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. ****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration. ****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''<u>before</u>''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas ****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". ****Test to see if the problem you are experiencing is corrected. *** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it ***#by enabling '''<u>one at a time</u>''' until the problem reappears. ***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons. ***#'''<u>You MUST close and restart Firefox after EACH change</u>''' via File > Restart Firefox (on Mac: Firefox > Quit). ***#You can use "Disable all add-ons" on the Safe Mode start window. **See the following for more information *** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes *** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins *** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
mary_g 0 solutions 5 answers

I find that clicking file then exit rather than closing with the red x in the upper right corner usually closes it entirely.

I find that clicking file then exit rather than closing with the red x in the upper right corner usually closes it entirely.
forexbob 0 solutions 1 answers

I removed Skype Click to Call and everything worked fine. Didn't have to remove the entire Skype program though. Hope this helps some one along the way.

I removed Skype Click to Call and everything worked fine. Didn't have to remove the entire Skype program though. Hope this helps some one along the way.