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Firefox will not update?

Posted

Every time I try to update to Firefox version 4.0.1, everything seems like it's gone okay. I experience no errors.

I've tried to download Firefox four times now. Each time I successfully clicked "Finish" with the option to launch my browser. And each time, when I try to download an addon, I get the frustrating message that I am still only using version 3.5.5 and I need version 3.6.

I am using an old Dell. Windows XP. Flash up to date.

Every time I try to update to Firefox version 4.0.1, everything seems like it's gone okay. I experience no errors. I've tried to download Firefox four times now. Each time I successfully clicked "Finish" with the option to launch my browser. And each time, when I try to download an addon, I get the frustrating message that I am still only using version 3.5.5 and I need version 3.6. I am using an old Dell. Windows XP. Flash up to date.

Additional System Details

This started when...

This started when I first tried to update Firefox about two weeks ago.

Installed Plug-ins

  • 1.7.0069.3
  • Ask Toolbar Plugin Stub for 32-bit Windows
  • npdnu
  • npdnupdater2
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.2 r159
  • Pando Web Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • iTunes Detector Plug-in
  • DivX® Web Player
  • DivX® Content Upload Plugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.50917.0
  • Nexon Game Controller
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17682 solutions 159964 answers

You may have a corrupted user agent:

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

See:

You may have a corrupted user agent: *Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB ---- See: * [[Finding your Firefox version]] * [[Web sites or add-ons incorrectly report incompatible browser]]

Question owner

Does this mean that I should uninstall and reinstall my current Mozilla Firefox?

Does this mean that I should uninstall and reinstall my current Mozilla Firefox?
cor-el
  • Top 10 Contributor
  • Moderator
17682 solutions 159964 answers

Helpful Reply

No.

Check the general.useragent prefs on the about:config page.
You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent

If any general.useragent prefs are bold (user set) then right-click that pref and choose Reset.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

No. Check the <b>general.useragent</b> prefs on the <b>about:config</b> page.<br /> You can open the <i>about:config</i> page via the location bar, just like you open a website.<br /> Filter: <b>general.useragent</b> If any <i>general.useragent</i> prefs are bold (user set) then right-click that pref and choose <i>Reset</i>. To open the <i>about:config</i> page, type <b>about:config</b> in the location (address) bar and press the "<i>Enter</i>" key, just like you type the url of a website to open a website.<br /> If you see a warning then you can confirm that you want to access that page.<br />