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Web page won't refresh even after clearing cache, restart

Posted

A consultant updated a WP page for me. He sees the new page, my colleagues see the new page on IE and FF for Windows, but my Mac w Firefox 4.0 does not. I have cleared cache (many times), restarted my Mac, and am stumped. I do not want to erase and reinstall FF as I have many bookmarks etc.

Any other options?

A consultant updated a WP page for me. He sees the new page, my colleagues see the new page on IE and FF for Windows, but my Mac w Firefox 4.0 does not. I have cleared cache (many times), restarted my Mac, and am stumped. I do not want to erase and reinstall FF as I have many bookmarks etc. Any other options?

Additional System Details

Sites Affected

http://www.researchrockstar.com/

Installed Plug-ins

  • iPhoto6
  • Plugin for viewing Sibelius(tm) music scores http://www.sibelius.com
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 4.0.50826.0
  • Musicnotes Viewer plugin 1.18.8 http://www.musicnotes.com
  • 6.3.0.0
  • Shockwave Flash 10.1 r102
  • Java Plug-In 2 for NPAPI Browsers

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

In my Mac, I see a thin horizontal line across the page (above the "welcome" statement) which no one else seems to see anymore. It had been there, an error, but was removed.

Xircal 334 solutions 3835 answers

Try clearing the cookie for that site. They also store settings. Location is Tools | Options | Privacy | Show Cookies (button).

As regards reinstalling Firefox, you don't need to be concerned about losing bookmarks since these are maintained in a different location which is not called during an uninstall.

And you can also make a backup of your bookmarks in HTML format by going to Bookmarks | Show All Bookmarks | Import & Backup and then Export HTML.

EDIT: I just noticed your flash player is out of date. Update via http://get.adobe.com/flashplayer/

Try clearing the cookie for that site. They also store settings. Location is Tools | Options | Privacy | Show Cookies (button). As regards reinstalling Firefox, you don't need to be concerned about losing bookmarks since these are maintained in a different location which is not called during an uninstall. And you can also make a backup of your bookmarks in HTML format by going to Bookmarks | Show All Bookmarks | Import & Backup and then '''Export HTML'''. '''EDIT''': I just noticed your flash player is out of date. Update via http://get.adobe.com/flashplayer/

Modified by Xircal

Question owner

Sorry to be dense but I do not see Tools | Options | Privacy | Show Cookies (button). Under tools, I have Web Search, Downloads, etc...not Options. I have looked under every menu.

Sorry to be dense but I do not see Tools | Options | Privacy | Show Cookies (button). Under tools, I have Web Search, Downloads, etc...not Options. I have looked under every menu.

Question owner

OK--found the cookie jar (ha, ha)--and removed all cookies for that site. Still no luck. Do you see a thin horizontal line -- see image?

OK--found the cookie jar (ha, ha)--and removed all cookies for that site. Still no luck. Do you see a thin horizontal line -- see image?

Question owner

I have now tried removing and reinstalling Firefox--no luck.

I have now tried removing and reinstalling Firefox--no luck.
Xircal 334 solutions 3835 answers

Sorry, I'm a Windows user and not so familiar with the MAC.

I don't see the thin horizontal line you describe though. The screenshot shows how your site appears to me.

You could try creating a new Profile to see if that makes any difference: Use the Profile Manager to create and remove Firefox profiles

Sorry, I'm a Windows user and not so familiar with the MAC. I don't see the thin horizontal line you describe though. The screenshot shows how your site appears to me. You could try creating a new Profile to see if that makes any difference: [[Managing profiles]]
Xircal 334 solutions 3835 answers

Sorry, forgot to include the image of your site.

Sorry, forgot to include the image of your site.

Question owner

Thanks, yeah on my windows machine looks fine too...it's just my Mac. Thanks for trying!!

Thanks, yeah on my windows machine looks fine too...it's just my Mac. Thanks for trying!!
Xircal 334 solutions 3835 answers

I expect one of the mods will be along later and there's bound to be somebody who knows more about MACs than I do.

I'll keep an eye on your thread though and if nobody responds in a day or two, I'll come back to you.

I expect one of the mods will be along later and there's bound to be somebody who knows more about MACs than I do. I'll keep an eye on your thread though and if nobody responds in a day or two, I'll come back to you.

Question owner

I am still stumped....can a moderator help me maybe??

I am still stumped....can a moderator help me maybe??
cor-el
  • Top 10 Contributor
  • Moderator
12001 solutions 111508 answers

Helpful Reply

Try to reload those web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

You can also try to clear the cache folder manually on disk. Open the about:cache via the location bar to see the location of the cache folder.

Try to reload those web page(s) and bypass the cache. * Press and hold Shift and left-click the Reload button. * Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) * Press "Cmd + Shift + R" (MAC) You can also try to clear the cache folder manually on disk. Open the about:cache via the location bar to see the location of the cache folder.