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Firefox won't use latest version of flash.

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I've downloaded and installed the latest version of flash. The problem is that Firefox refuses to use it, and instead decides to tell me to upgrade every time I go to a site that uses flash. It uses an outdated version...

I've downloaded and installed the latest version of flash. The problem is that Firefox refuses to use it, and instead decides to tell me to upgrade every time I go to a site that uses flash. It uses an outdated version...

Chosen solution

Do you now see the correct Flash player 10.2 version in Tools > Add-ons > Plugins ?

Which version is reported on the Adobe test page?

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • HBLite Firefox Plugin
  • Battlefield Play4Free Updater
  • Shockwave Flash 9.0 r28
  • D'Fusion @Home Web Plug-In (2.30.10825.0)
  • Google Talk Plugin Video Accelerator version:0.1.43.5
  • Version 1.9.2.0
  • Provides additional functionality on Facebook. See our web site for details.
  • Google Update
  • Unity Player 3.1.0f4
  • Pando Web Plugin
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60310.0
  • Motive Plugin for Mozilla Browsers
  • My Web Search Plugin Stub for 32-bit Windows
  • Nexon Game Controller
  • BlackBerry WebSL Browser Plug-In
  • Adobe PDF Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

the-edmeister
  • Top 10 Contributor
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4029 solutions 30369 answers

You show Shockwave Flash 9.0 r28 as being installed for Firefox. Un-install that through the Control Panel.

1.Download the Flash setup file from here, to get the one for Firefox:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm

You show Shockwave Flash 9.0 r28 as being installed for Firefox. Un-install that through the Control Panel. 1.Download the Flash setup file from here, to get the one for Firefox: <br /> [http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. <br /> Save it to your Desktop.<br /> 2. Close Firefox using File > Exit <br /> then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, <br /> {XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab} 3. Then run the Flash setup file from your Desktop. * On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). <br /> See this: <br /> [http://vistasupport.mvps.org/run_as_administrator.htm]

Question owner

I can't find Shockwave Flash 9.0 r28 anywhere in the "uninstall a program list" The only one I see is the current version.

I can't find Shockwave Flash 9.0 r28 anywhere in the "uninstall a program list" The only one I see is the current version.
cor-el
  • Top 10 Contributor
  • Moderator
12747 solutions 117141 answers

You can find the old Flash plugin file NPSWF32.DLL in the plugins folder within the Firefox program folder (C:\Program Files\Mozilla Firefox\plugins\) and remove that file.

Also remove the flashplayer.xpt file in the components folder, if present.

See also:

You can find the old Flash plugin file NPSWF32.DLL in the plugins folder within the Firefox program folder (C:\Program Files\Mozilla Firefox\plugins\) and remove that file. Also remove the flashplayer.xpt file in the components folder, if present. See also: * http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

Question owner

For some reason, my Firefox doesn't have a plugins folder.

For some reason, my Firefox doesn't have a plugins folder.
cor-el
  • Top 10 Contributor
  • Moderator
12747 solutions 117141 answers

Firefox 4 doesn't have that plugins folder anymore, but older Flash 9 versions used to be installed in that folder.

You can do a search for the file NPSWF32.DLL and make sure that you search in all locations, including system files.

C:\Windows\System32\Macromed\Flash\
C:\Windows\SysWOW64\Macromed\Flash\
Firefox 4 doesn't have that plugins folder anymore, but older Flash 9 versions used to be installed in that folder. You can do a search for the file NPSWF32.DLL and make sure that you search in all locations, including system files. C:\Windows\System32\Macromed\Flash\ C:\Windows\SysWOW64\Macromed\Flash\

Question owner

After deleting that file, and reinstalling the flash update for the 9th time, it still says that I need to upgrade and Firefox is using an outdated version.

After deleting that file, and reinstalling the flash update for the 9th time, it still says that I need to upgrade and Firefox is using an outdated version.
cor-el
  • Top 10 Contributor
  • Moderator
12747 solutions 117141 answers

Chosen Solution

Do you now see the correct Flash player 10.2 version in Tools > Add-ons > Plugins ?

Which version is reported on the Adobe test page?

Do you now see the correct Flash player 10.2 version in Tools > Add-ons > Plugins ? Which version is reported on the Adobe test page? * http://www.adobe.com/software/flash/about/

Question owner

Ah, some how Firefox was trying to run both versions. I disabled the outdated one. Thanks for helping me!

Ah, some how Firefox was trying to run both versions. I disabled the outdated one. Thanks for helping me!
cor-el
  • Top 10 Contributor
  • Moderator
12747 solutions 117141 answers

You're welcome.

You still need to locate and find that older version on your computer.

You can re-enable that older Flash version and use this method to locate that older version:

If you set the pref plugin.expose_full_path to true on the about:config page then you see the full path of plugins on the about:plugins page.
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.

You can open about:plugins and about:config via the location bar, like you open a website (about: is a special protocol to access some build-in pages).
If you get a warning when opening the about:config page then you can confirm that you want to continue.

You're welcome. You still need to locate and find that older version on your computer.<br /> You can re-enable that older Flash version and use this method to locate that older version: If you set the pref plugin.expose_full_path to true on the about:config page then you see the full path of plugins on the about:plugins page.<br /> It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.<br /> You can open about:plugins and about:config via the location bar, like you open a website (about: is a special protocol to access some build-in pages).<br /> If you get a warning when opening the about:config page then you can confirm that you want to continue. * [[Troubleshooting plugins]] (Manually uninstalling a plugin)
jscher2000
  • Top 10 Contributor
3599 solutions 32244 answers

Another useful tool to find obsolete software on your PC is Secunia PSI. It is only free for home use.

http://secunia.com/vulnerability_scanning/personal/

Usually if you expand each of the vulnerable or end-of-life items, it lists the full path to the folder where that file is stored.

Another useful tool to find obsolete software on your PC is Secunia PSI. It is only free for home use. http://secunia.com/vulnerability_scanning/personal/ Usually if you expand each of the vulnerable or end-of-life items, it lists the full path to the folder where that file is stored.