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The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this?

Posted

I downloaded the new version of Firefox.

Now, when I try to access my webmail from Lotus Notes (at https://webmail.WorldVision.org) the following message shows up when trying to preview my inbox.

"A problem has occurred which may have caused the current operation to fail."

Additional System Details

Sites Affected

https://webmail.worldvision.org/mail/klocke.nsf?OpenDatabase

Installed Plug-ins

  • Plug-in for Starfield utilities
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6
  • Office Live Update v1.0
  • 4.0.60129.0
  • Shockwave Flash 10.1 r52
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

Domino Release 8.5.2FP1 (Windows NT/Intel)
$HaikuForm - 401.3
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0
04/26/2011 03:54:33PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 03:54:33PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 03:54:33PM : 0
04/26/2011 03:54:33PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 03:54:33PM this.eN is null
04/26/2011 03:54:33PM https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1: 14
04/26/2011 03:55:37PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 03:55:37PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 03:55:37PM : 0
04/26/2011 04:00:06PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 04:00:06PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 04:00:06PM : 0
04/26/2011 04:16:32PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 04:16:32PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 04:16:32PM : 0
04/26/2011 04:19:44PM You have new mail!
04/26/2011 04:19:45PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 04:19:45PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 04:19:45PM : 0
04/26/2011 04:21:06PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 04:21:06PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 04:21:06PM : 0
04/26/2011 04:26:38PM A problem has occurred which may have caused the current operation to fail.
04/26/2011 04:26:38PM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: https://webmail.worldvision.org/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Tab;1 :: CyB :: line 15" data: no]
04/26/2011 04:26:38PM : 0

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
declawed 0 solutions 1 answers

Helpful Reply

Actually, this isn't a cache problem, it's an issue with iNotes and Firefox 4. I found the answer in comments at a similar question. See:

https://support.mozilla.com/en-US/questions/798271#answer-153202

I downloaded the Remote XUL Manager add-on for Firefox (https://addons.mozilla.org/en-US/firefox/addon/remote-xul-manager/), restarted FF, went to Tools and scrolled down and clicked on "Remote XUL Manager." I clicked "Add" and pasted the URL for the link where I log-in to Lotus Notes into the dialogue box, and ta-dah! Back to email. Took me longer to type this than fix the problem.

lewando 0 solutions 1 answers

Worked like a charm! Thanks for posting; now I don't have to use IE for my off-site e-mails :-)

lam-bull 0 solutions 2 answers

This is not a problem with Firefox 4, it happens with Firefox 9.0.1 also. Remote XUL Managers solves the problem, but I´m seriously concerned about its security.