Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

About two weeks ago the brower back button stopped working on random occasions and website. Issue is never consistent..

  • 1 reply
  • 3 have this problem
  • Last reply by TonyE

more options

HP laptop, Windows XP, FF 4.0. Don't remember changing any add ons or version of FF when the issue started. Sometimes when I opened a new page off a web site the back button works and I can go back to the home page, sometimes it does not work. This is totally random. I use multiple tabs for news sources and this issue is not associated with a particular site. Short of uninstall and reinstall, loosing all my add ins and features, I don't know how to fix this. I have been using FF for years on this computer. This bug just started a couple of weeks prior to FF 4.0 coming out.

All Replies (1)

more options

Do you have the McAfee Site Advisor, that one is known to cause problems with the back button. If you have it try disabling it and the back button should function normally.

If you do not have that add-on, you can check to see if another add-on is causing this, for details of how to do that see