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Ever since I installed Firefox 4, my QuickTime plugin crashes when I view a certain web site.


This never happened with the previous versions of Firefox. The latest version of the QuickTime plugin is installed.

Since posting this, I've updated to Firefox 5. The same problem continues with the newest version.

Modified by davpow

Additional System Details


  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 2.0.50727)

More Information

PowerTower 0 solutions 1 answers

I have a couple of contact websites I visit often which use a Quicktime embedded sound file to notify of a message being received or a friend trying to contact me, which worked fine with Firefox 3.x.x but since i have replaced 3.x.x with Firefox 4.0, I get this message in the monitor window : The Quicktime plugin has crashed. Learn more... and a [Reload] button next to a [Submit Crash report] button

The "Learn more" is hyperlinked to : http://support.mozilla.com/en-US/kb/Plugin%20crash%20reports?as=u

The source code for the main window that is crashing shows:

<script type="text/javascript"> document.write('<embed src="/sounds/bach.wav" type="audio/wav" autostart=true loop=false height=0 width=0></embed>'); </script>

but strangely Firefox will not let me right-click the section shown with a buff (light yellow) background so I cannot get the source code for that.

I have the most recent verison of Quicktime plugin installed and checked no older versions were active. Restarting and browser produces the same result. Any ideas?

Yukterez 0 solutions 3 answers

some of the source codes which makes ff4 crash with qt:

<embed src="putin.mp4" width="0" height="0" volume="90" autostart="true"> at www.nothkorea.co.nr or <embed src="proton.mp3" autostart="true" cache="true" height="0" width="0"> at www.science.0vr.net or <embed src="http://www.yukterez.ist.org/HTML-SOURCE/information/st/illrememberthat.mp3" autostart="true" cache="true" height="0" width="0"> at www.yukterez.ist.org/video.html

there are many other websites where this problems exist, but only with firefox 4 the previous version 3.6 worked fine

all the other browsers play the background sounds without problems, also with the quicktime plug in.

Yukterez 0 solutions 3 answers

maybe it is helpful for the ff developers to know that my computer runs on windows xp with avast anti virus and zone alarm firewall installed, cpu is intel atom 1600 mhz with 1gb ram (acer aspire one 150)

Modified by Yukterez

Yukterez 0 solutions 3 answers

Helpful Reply

there are many other websites where this problems exist, but only with firefox 4. the previous version 3.6 worked fine. when i use the embed sound links as a url, quicktime plays them without crashing in a seperate window or tab, only when the sound is playing from inside the website quicktime crashes

Modified by Yukterez

Chinadoll13 0 solutions 1 answers

Least I am not the only one finding issue in this  : )

I am building a webpage that uses the following code:

<embed src="test1.mp4" pluginspage="http://www.apple.com/quicktime/download" style="width: 800px; height: 490px" autoplay="true"></embed>

I run Mac OS X 10.6, Safari and Chrome had no issue with this. Neither had issue with just using the <object><param>... method. FF4 just did not want to do it, no matter what I tried even the HTML 5 video tag.

Since i need to move forward, I installed FF3.6 and no problems.

Modified by Chinadoll13

CycloneStL 0 solutions 1 answers

Helpful Reply

I was able to stop the crashing by give the embed tag a non-zero height.

Originally I had a zero height and width on the embed sound tag on my pages. That worked fine until FF4, after which the Quicktime plugin crashed. Just updated my pages to have zero width and one height. The embed still does not show, but it no longer crashes the Quicktime plugin.

Perhaps some smart FF developer would know why this work around fixes the crash.

Question owner

Thank you very much, Cyclone StL!!! I made the change that you suggested and now the embedded sound file plays loud and clear using FF5. You made my day!

Logintopost 0 solutions 1 answers

Thank you CycloneStL. I'm using Firefox 6.0.2, and it's still a problem there, but using 0*1 dimensions fixed it - Cheers!

The error message "the quicktime plugin has crashed" was getting annoying. I tried getting around it by using a different media player plugin (VLC) which also crashed in exactly the same way.