X
Tap here to go to the mobile version of the site.

Support Forum

Bookmarks don't work AT ALL

Posted

This is the second time I've asked. I need an answer ASAP, please! Last night when I went to bring up Firefox, it automatically updated the software. When the browser came up, my bookmarks were all gone. I tried restoring from backup (I get the error message "Unable to process the backup file."). I tried importing from a manually exported HTML file (nothing happens). I tried saving new bookmarks (when I click Bookmarks again, the newly saved bookmark isn't there). I tried all the trouble-shooting advice; I have only one profile. I tried doing a system restore back to three days before the problem. I tried uninstalling Firefox and reinstalling. Nothing works. Please help me ASAP, as I cannot function without my bookmarks!!!

This is the second time I've asked. I need an answer ASAP, please! Last night when I went to bring up Firefox, it automatically updated the software. When the browser came up, my bookmarks were all gone. I tried restoring from backup (I get the error message "Unable to process the backup file."). I tried importing from a manually exported HTML file (nothing happens). I tried saving new bookmarks (when I click Bookmarks again, the newly saved bookmark isn't there). I tried all the trouble-shooting advice; I have only one profile. I tried doing a system restore back to three days before the problem. I tried uninstalling Firefox and reinstalling. Nothing works. Please help me ASAP, as I cannot function without my bookmarks!!!

Additional System Details

Installed Plug-ins

  • Default Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

Application Basics
Name
Firefox
Version
4.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
false
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
https://login.yahoo.com/config/login?.src=fpctx&.intl=us&.done=http%3A%2F%2Fwww.yahoo.com%2F|http://www.critiquecircle.c…
browser.startup.homepage_override.buildID
20110318052756
browser.startup.homepage_override.mstone
rv:2.0
extensions.lastAppVersion
4.0
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
88536
places.last_vacuum
1301111219
privacy.sanitize.migrateFx3Prefs
true
security.warn_leaving_secure
true
security.warn_submit_insecure
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 6150SE nForce 430
Vendor ID
10de
Device ID
03d0
Adapter RAM
256
Adapter Drivers
nvd3dumx,nvd3dum
Driver Version
8.15.11.8655
Driver Date
7-29-2009
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7600.16763, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1

TonyE
  • Moderator
1034 solutions 8840 answers

The combination of problems indicates that the file that stores bookmarks is damaged, for details on how to fix that see - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

The combination of problems indicates that the file that stores bookmarks is damaged, for details on how to fix that see - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

Question owner

Thanks! Creating a new profile worked.

Thanks! Creating a new profile worked.