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My fingerprint reader does not work with Firefox 4.


My HP elitebook fingerprint reader does not recognise webpages as a 'logon screen' which keeps the automatic username/password submission from working. It did work with the previous versions of firefox and only stopped working when I upgraded it to firefox 4.0.

Additional System Details

This happened

Every time Firefox opened

This started when...

Firefox updated to 4.0

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.3"
  • Pando Web Plugin
  • Shockwave Flash 10.2 r153
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60129.0


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

annaperson 0 solutions 1 answers

Helpful Reply

Definitely a make-it or break-it situation for me because I use my fingerprint reader for everyyyyything. It also doesn't work on Google Chrome, so I guess I'll be switching back to IE until it gets fixed...

ronaldr321 0 solutions 1 answers

Helpful Reply

When I loaded Firefox 4 I used the custom feature and did not overwrite 3.6. 3.6 still works with the fingerprint reader and will wait till the fix.

my3sonskdj 0 solutions 2 answers

download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older

Close Firefox 4, and uninstall it. Do not remove your personal data and settings, just the program.

Then finally you can reinstall Firefox 3.6.

kingache 0 solutions 1 answers

hi how did you do that tho?

what did you do in the custom feature ?