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A blank square appears at the top left corner of my screen after close the preferences window in Mac OS X

Posted

Whenever I open the preferences window and close, a blank square of 120px (aprox) appears at the top left corner of the screen. The square doesn't dissapear untill I exit from Firefox and reopen it.

Screenshot Screenshot

Whenever I open the preferences window and close, a blank square of 120px (aprox) appears at the top left corner of the screen. The square doesn't dissapear untill I exit from Firefox and reopen it. [http://cl.ly/5DCr Screenshot] Screenshot

Additional System Details

This happened

Every time Firefox opened

This started when...

I "upgrade" to Firefox 4 RC 1

Installed Plug-ins

  • iPhoto6
  • O3D Plugin version:0.1.42.3
  • RealPlayer Plugin
  • 4.0.50524.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 1.9.2.1599
  • Google Talk Plugin Video Accelerator version:0.1.43.4
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 10.2 r152
  • QuickTime Plug-in permite visualizar una amplia variedad de material multimedia en páginas web. Para más información, visite la web QuickTime.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
13074 solutions 119699 answers

This issue can be caused by an extension that isn't working properly.
FoxTabs has been reported to cause this issue.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

This issue can be caused by an extension that isn't working properly.<br /> FoxTabs has been reported to cause this issue. Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). * Don't make any changes on the Safe mode start window. See: * [[Troubleshooting extensions and themes]]

Question owner

Hi cor-el, The problem still continues in safe mode.

Video (11 sec)

Hi cor-el, The problem still continues in safe mode. [http://www.youtube.com/watch?v=ib1EtsaWtpM Video (11 sec)]
Cheng Wang
  • Administrator
  • Moderator
34 solutions 435 answers

Helpful Reply

Can you go to Help > Troubleshooting information and copy and paste everything here?

This is a known bug but we need more information on it.

Can you go to Help > Troubleshooting information and copy and paste everything here? This is a [https://bugzilla.mozilla.org/show_bug.cgi?id=641288 known bug] but we need more information on it.

Question owner

Cww, this is the .html with the information -> http://cl.ly/5EpK

Thanks

Cww, this is the .html with the information -> http://cl.ly/5EpK Thanks

Question owner

I didn't see the "copy all" button:


 Configuración básica de la aplicación
       Nombre
       Firefox
       Versión
       4.0
       Agente de usuario
       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0
       Directorio de perfil
         Mostrar en Finder
       Plugins activados
         about:plugins
       Configuración de compilación
         about:buildconfig
 Extensiones
       Nombre
       Versión
       Activada
       ID
       Google Toolbar for Firefox
       7.1.20101113Mb1
       true
       {3112ca9c-de6d-4884-a869-9855de68056c}
       ChromeBug
       1.7.0b1
       true
       chromebug@johnjbarton.com
       FirePHP
       0.5.0
       true
       FirePHPExtension-Build@firephp.org
       Xmarks
       3.9.5
       true
       foxmarks@kei.com
       HeadingsMap
       1.05.7
       true
       headings@niquelheadings.net
       Read It Later
       2.1.1
       true
       isreaditlater@ideashower.com
       My-Translator
       0.2.3
       true
       My-Translator@eugenche.com
       Save Complete
       1.0.1
       false
       savecomplete@perlprogrammer.com
       Alexa Toolbar
       2.11
       true
       toolbar@alexa.com
       Quick Locale Switcher
       1.7.3.1
       false
       {25A1388B-6B18-46c3-BEBA-A81915D0DE8F}
       Delicious Bookmarks
       2.1.106
       false
       {2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
       Firefox Sync
       1.7
       true
       {340c2bbc-ce74-4362-90b5-7c26312808ef}
       Html Validator
       0.8.6.1
       false
       {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
       Easy Youtube Video Downloader
       4.0
       true
       {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
       Web Developer
       1.1.9
       true
       {c45c406e-ab73-11d8-be73-000a95be3b12}
       Page Speed
       1.10.2
       true
       {e3f6c2cc-d8db-498c-af6c-499fb211db97}
       Firebug
       1.7X.0b1
       true
       firebug@software.joehewitt.com
       Limpiar la caché
       0.9c
       false
       {563e4790-7e70-11da-a72b-0800200c9a66}
 Preferencias modificadas
     Nombre
     Valor
       accessibility.typeaheadfind.flashBar
       0
       browser.fixup.alternate.enabled
       false
       browser.history_expire_days.mirror
       180
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage_override.buildID
       20110303140758
       browser.startup.homepage_override.mstone
       rv:2.0
       browser.tabs.warnOnClose
       false
       extensions.lastAppVersion
       4.0
       font.minimum-size.x-western
       10
       general.useragent.extra.ALX_NS_PH
       AlexaToolbar/alxf-2.11
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       120795
       places.last_vacuum
       1297106290
       print.macosx.pagesetup-2
       PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
       print.print_bgcolor
       true
       print.print_bgimages
       true
       print.print_command
       print.print_downloadfonts
       false
       print.print_evenpages
       true
       print.print_in_color
       true
       print.print_margin_bottom
       0.5
       print.print_margin_left
       0.5
       print.print_margin_right
       0.5
       print.print_margin_top
       0.5
       print.print_oddpages
       true
       print.print_orientation
       0
       print.print_pagedelay
       500
       print.print_paper_data
       0
       print.print_paper_height
       11.00
       print.print_paper_size_type
       1
       print.print_paper_size_unit
       0
       print.print_paper_width
       8.50
       print.print_printer
       print.print_reversed
       false
       print.print_scaling
       1.00
       print.print_shrink_to_fit
       true
       print.print_to_file
       false
       print.print_unwriteable_margin_bottom
       57
       print.print_unwriteable_margin_left
       25
       print.print_unwriteable_margin_right
       25
       print.print_unwriteable_margin_top
       25
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.enable_java
       true
       security.warn_viewing_mixed
       false
 Gráficos
       Descripción del adaptador
       0x22600,0x20400
       ID del fabricante
       0000
       ID del dispositivo
       0000
       RAM del adaptador
       Controladores del adaptador
       Versión del controlador
       Fecha del controlador
       Direct2D activado
       false
       DirectWrite activado
       false
       Renderizador WebGL
       NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine -- 2.1 NVIDIA-1.6.26
       Ventanas aceleradas mediante GPU
       2/2 OpenGL
I didn't see the "copy all" button: Configuración básica de la aplicación Nombre Firefox Versión 4.0 Agente de usuario Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0 Directorio de perfil Mostrar en Finder Plugins activados about:plugins Configuración de compilación about:buildconfig Extensiones Nombre Versión Activada ID Google Toolbar for Firefox 7.1.20101113Mb1 true {3112ca9c-de6d-4884-a869-9855de68056c} ChromeBug 1.7.0b1 true chromebug@johnjbarton.com FirePHP 0.5.0 true FirePHPExtension-Build@firephp.org Xmarks 3.9.5 true foxmarks@kei.com HeadingsMap 1.05.7 true headings@niquelheadings.net Read It Later 2.1.1 true isreaditlater@ideashower.com My-Translator 0.2.3 true My-Translator@eugenche.com Save Complete 1.0.1 false savecomplete@perlprogrammer.com Alexa Toolbar 2.11 true toolbar@alexa.com Quick Locale Switcher 1.7.3.1 false {25A1388B-6B18-46c3-BEBA-A81915D0DE8F} Delicious Bookmarks 2.1.106 false {2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9} Firefox Sync 1.7 true {340c2bbc-ce74-4362-90b5-7c26312808ef} Html Validator 0.8.6.1 false {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e} Easy Youtube Video Downloader 4.0 true {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b} Web Developer 1.1.9 true {c45c406e-ab73-11d8-be73-000a95be3b12} Page Speed 1.10.2 true {e3f6c2cc-d8db-498c-af6c-499fb211db97} Firebug 1.7X.0b1 true firebug@software.joehewitt.com Limpiar la caché 0.9c false {563e4790-7e70-11da-a72b-0800200c9a66} Preferencias modificadas Nombre Valor accessibility.typeaheadfind.flashBar 0 browser.fixup.alternate.enabled false browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20110303140758 browser.startup.homepage_override.mstone rv:2.0 browser.tabs.warnOnClose false extensions.lastAppVersion 4.0 font.minimum-size.x-western 10 general.useragent.extra.ALX_NS_PH AlexaToolbar/alxf-2.11 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 120795 places.last_vacuum 1297106290 print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… print.print_bgcolor true print.print_bgimages true print.print_command print.print_downloadfonts false print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 57 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.enable_java true security.warn_viewing_mixed false Gráficos Descripción del adaptador 0x22600,0x20400 ID del fabricante 0000 ID del dispositivo 0000 RAM del adaptador Controladores del adaptador Versión del controlador Fecha del controlador Direct2D activado false DirectWrite activado false Renderizador WebGL NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine -- 2.1 NVIDIA-1.6.26 Ventanas aceleradas mediante GPU 2/2 OpenGL
cor-el
  • Top 10 Contributor
  • Moderator
13074 solutions 119699 answers

You can try:

You can also try to remove the Firefox plist file.

You can try: * http://kb.mozillazine.org/Corrupt_localstore.rdf You can also try to remove the Firefox plist file.

Question owner

cor-el, the problem continues. In addition, the preferences window appears off screen the first time that opens.

cor-el, the problem continues. In addition, the preferences window appears off screen the first time that opens.

Question owner

Good news for me, but the cause of the problem is still a mistery. I uninstalled Firefox, reinstalled it and all the extensions that I was using and the problem has gone away.

Now, I've also realized that there weren't top buttons in the preferences window (close, minimize, maximize)

Thanks for your help.

Good news for me, but the cause of the problem is still a mistery. I uninstalled Firefox, reinstalled it and all the extensions that I was using and the problem has gone away. Now, I've also realized that there weren't top buttons in the preferences window (close, minimize, maximize) Thanks for your help.
fpretzsr 0 solutions 1 answers

I found that by turning on the sticky menu bar the problems with the top of the screen acting strange disappeared. In my case it was overwriting the Minimize/Close with a black streak. Now it does not.

I found that by turning on the sticky menu bar the problems with the top of the screen acting strange disappeared. In my case it was overwriting the Minimize/Close with a black streak. Now it does not.
accripon 0 solutions 1 answers

Firefox 5 Beta also suffers from this issue.

In doing a search for info on this issue in FF4, I did find something about creating a new profile and the trying to recreate the problem and on the new profile the problem does not occur.

Unfortunately this problem is keeping me from moving to new version. Moving everything to new profile is more work than I want to go through.

Safe mode as others have said does not solve the problem.

Firefox 5 Beta also suffers from this issue. In doing a search for info on this issue in FF4, I did find something about creating a new profile and the trying to recreate the problem and on the new profile the problem does not occur. Unfortunately this problem is keeping me from moving to new version. Moving everything to new profile is more work than I want to go through. Safe mode as others have said does not solve the problem.