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ask.com took over and i didn't ask for ask

  • 2 replies
  • 23 have this problem
  • 7 views
  • Last reply by juandfuca

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I installed a greeting card disk from ArcSoft that came as a bonus to hp printer software and it took over Firefox and forced me to use ask.com as my web browser and I can't get rid of it. How do I get Firefox back as my main web browser and get rid of ask?

I installed a greeting card disk from ArcSoft that came as a bonus to hp printer software and it took over Firefox and forced me to use ask.com as my web browser and I can't get rid of it. How do I get Firefox back as my main web browser and get rid of ask?

All Replies (2)

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ask.com is not a web browser, do you mean that ask.com is now being used for searches from the location bar in Firefox?

If that is your problem, you need to change a hidden preference.

  1. Type about:config into the location bar and press enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. Locate the preference keyword.URL, right-click on it and choose Reset, this will set it back to the default Google search

It may have changed some other settings, for details see http://forums.mozillazine.org/viewtopic.php?p=5069645#p5069645

Modified by TonyE

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Yes, that is the case, though improperly stated. Can I get rid of it once and for all as I find it a nuisance.