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cannot play video on Youtube, but I do get audio; don't have this problem with other websites

Posted

Window xp high speed internet connection running firefox 3.6.15. shockwave flash is up to date 10.2.152.32

when on youtube, the video does not play. just a black screen, though the progress bar at the bottom seems to duplicate itself. I DO GET AUDIO. I do not seem to be having this problem on other websites.

doesn't crash, don't see any error messages.

Window xp high speed internet connection running firefox 3.6.15. shockwave flash is up to date 10.2.152.32 when on youtube, the video does not play. just a black screen, though the ''progress'' bar at the bottom seems to duplicate itself. I DO GET AUDIO. I do not seem to be having this problem on other websites. doesn't crash, don't see any error messages.

Modified by helenehhh

Chosen solution

It may be sufficient to only turn off the hardware acceleration in the Flash player.

See Flash videos won't play full screen

Flash "Display settings" window:

Read this answer in context 9

Additional System Details

Sites Affected

http://www.youtube.com/watch?v=2oVeYg1WHIw

Installed Plug-ins

  • npmnqmp 989898989877
  • Photodex Presenter Plugin 3,10,0,2018
  • Mozilla ActiveX control and plugin module
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.2 r152
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( .NET CLR 3.5.30729)

More Information

Question owner

Thanks to those at techguy.org, I found the solution. I turned off hardware acceleration. Here is the complete thread:

http://forums.techguy.org/all-other-software/981417-solved-cant-watch-youtube-videos.html

Here are the instructions to turn off hardware acceleration: http://www.deskshare.com/resources/articles/dmc_turnoffhardwareacceleration.aspx

Thanks to those at techguy.org, I found the solution. I turned off hardware acceleration. Here is the complete thread: http://forums.techguy.org/all-other-software/981417-solved-cant-watch-youtube-videos.html Here are the instructions to turn off hardware acceleration: http://www.deskshare.com/resources/articles/dmc_turnoffhardwareacceleration.aspx
cor-el
  • Top 10 Contributor
  • Moderator
17334 solutions 156731 answers

Chosen Solution

It may be sufficient to only turn off the hardware acceleration in the Flash player.

See Flash videos won't play full screen

Flash "Display settings" window:

It may be sufficient to only turn off the hardware acceleration in the Flash player. See [[Cannot view full screen Flash videos]] * http://www.youtube.com/swf_test.html (right-click the player: Settings) Flash "Display settings" window: * http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Question owner

thank you!

thank you!
raginginferno83 0 solutions 4 answers

Thank you. I was also having this issue and it got annoying. I didn't know hardware acceleration had anything to do with it. Once again, thanks!

Thank you. I was also having this issue and it got annoying. I didn't know hardware acceleration had anything to do with it. Once again, thanks!
albertnijdam 0 solutions 1 answers

Thanx. This did the trick

Thanx. This did the trick
msovin 0 solutions 1 answers

I tried turning off hardware acceleration. It does not work. Does anyone have any other suggestions?

Thanks in advance, Mike

I tried turning off hardware acceleration. It does not work. Does anyone have any other suggestions? Thanks in advance, Mike
Cheng Wang 34 solutions 435 answers

Adobe has a 10.2.152.35 which was changed to address some Youtube + fullscreen issues which may fix this.

Adobe has a 10.2.152.35 which was changed to address some Youtube + fullscreen issues which may fix this.
cor-el
  • Top 10 Contributor
  • Moderator
17334 solutions 156731 answers

@cww:

Adobe has a 10.2.152.35 which was changed to address some Youtube + fullscreen issues which may fix this.


Where can you find that 10.2.152.35 version? I only see the 10.2.152.32 version offered on the Adobe test page.

I'm on Linux, so can't test which version you get if you download the latest Windows player.

@cww: <blockquote>Adobe has a 10.2.152.35 which was changed to address some Youtube + fullscreen issues which may fix this. </blockquote> Where can you find that 10.2.152.35 version? I only see the 10.2.152.32 version offered on the Adobe test page. *http://www.adobe.com/software/flash/about/ I'm on Linux, so can't test which version you get if you download the latest Windows player.
ds_gregg 0 solutions 4 answers

Helpful Reply

I cleared the firefox cache and deleted all but a few cookies as suggested by cor-el in the following thread.

https://support.mozilla.com/en-US/questions/789576?s=youtube+videos+won%27t+work&as=s

It solved the problem for me on two up-to-date systems.

I cleared the firefox cache and deleted all but a few cookies as suggested by cor-el in the following thread. https://support.mozilla.com/en-US/questions/789576?s=youtube+videos+won%27t+work&as=s It solved the problem for me on two up-to-date systems.
Montekuri 0 solutions 3 answers

Pay attention on the period that you clear the cache. It must be everything.

Cannot be hours or just today.

Pay attention on the '''period''' that you '''clear the cache'''. It must be '''everything'''. Cannot be hours or just today.
jakeguru 0 solutions 9 answers
[http://www.originaltips.com/youtube-black-screen-problem-on-fullscreen-solution-24 Solve blank / black screen problem while playing youtube videos in full screen mode] by OriginalTips.com. [http://www.originaltips.com/youtube-black-screen-problem-on-fullscreen-solution-24 http://www.originaltips.com/youtube-black-screen-problem-on-fullscreen-solution-24]