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When I log on to firefox I get the an urgent message I need to update now, when I do and download the update it will not load on my computer

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  • Last reply by TonyE

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My computer is running XP Pro with a high speed DSL connection to the internet. When I log onto Firefox I get an urgent message saying I am the version I have is no long protected and I need to update my version. When I download the new version and try to install it the next time I log on to Firefox I get the same urgent message. I have turned of my anti-virus and tried to install it and it does not help it still won't load. I have tried to load a new version several times with no success. What is the problem?

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This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

Your user agent string is "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20080702 Firefox/ Mnenhy/"

It is reporting that you have Firefox, but the user agent string may have been locked by the "Mnenhy" add-on

Try resetting the user agent string to see if it resolves the problem. For details of how to do that see