Hey,

Please try these steps:

1. Go to Tools, Addons, Extensions,
2. Select Bing toolbar extension,
3. Disable or uninstall it,
4. Restart Firefox.

Does this work for you?

Hmmm . . Bing isn't the problem now. It's primarily the URL box and forward/back buttons that are the problem.

Any idea why my entire former mozilla set-up got erased?

Run safe mode, tick 'reset toolbars and controls', click 'save changes and restart'.

Does that work to bring the buttons back?

Does View > Toolbars > [X] Navigation Toolbar have a check mark?

Hi again,

I appreciate your help . .

There's no bar that says file, tools, view, (other?) OR URL box, reload button or back/forward buttons, so I can't even do some of the things people are suggesting. The suggestions I'm getting all require using the bar that I don't have. I also uninstalled and reinstalled firefox to see if it would change, but it didn't. I've still got the same problem.

Would LOVE to take care of this soon. It's causing me to put some projects on hold.

Annette

Hi again,

There's no bar that says file, tools, view, (other?) OR URL box, reload button or back/forward buttons, so I can't even do some of the things people are suggesting. The suggestions I'm getting all require using the bar that I don't have. I also uninstalled and reinstalled firefox to see if it would change, but it didn't. I've still got the same problem.

Would LOVE to take care of this soon. It's causing me to put some projects on hold.

Annette

Running in safe mode requires that I have a file button to click on, one of the things I'm missing . .

"There's no bar that says file, tools, view, (other?)": see Menu Bar below.

"OR URL box, reload button or back/forward buttons": See Other Toolbars below (Navigation Toolbar)

Menu Bar (File, Edit, View, History, Bookmarks, Tools, Help)
Firefox 3.6.x versions allow the user to hide the Menu Bar.

• Tap the ALT key or the F10 key, Menu Bar will display, click View, click Toolbars, click Menu Bar to place a check mark next to it, OR
• Press and hold the ALT key while pressing the letters VTM on your keyboard, then release the ALT key
• See: http://support.mozilla.com/en-US/kb/Menu+bar+is+missing

Other Toolbars, see: https://support.mozilla.com/en-US/kb/Back+and+forward+or+other+toolbar+items+are+missing
Status Bar: click View, click Status Bar to place a check mark
Full Screen Mode: If you have no Toolbars or Tab Bar: Press F11 (F11 is an on/off toggle). See: http://kb.mozillazine.org/Netbooks#Full_screen

Also see:

• http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar
• http://kb.mozillazine.org/Toolbar_customization_-_Firefox#Restoring_missing_menu_or_other_toolbars

Safe Mode

• http://support.mozilla.com/en-US/kb/Safe+Mode
• http://kb.mozillazine.org/Safe_mode

Other issues needing your attention

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.

• Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • Security update version 9.4.2 released 2011-02-08
  • Current versions are 9.4.2 and 10.0.1
  • Info about version 10.0.1 (aka Reader X)
    • New Adobe Reader X (version 10) with Protected Mode was released 2010-11-19
    • See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
• Shockwave Flash 10.0 r45
  • Very old version
  • Security update version 10.2.152.26 released 2011-02-08
• Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 3 updates behind
  • Security update version 1.6.0_24 released 2011-02-10

1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
   • Note: plugin check page does not have information on all plugin versions
2. Update Adobe Reader (PDF plugin):
   • From within your existing Adobe Reader (if you have it already installed):
     • Open the Adobe Reader program from your Programs list
     • Click Help > Check for Updates
     • Follow the prompts for updating
     • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
   • Download complete installer (if you do NOT have Adobe Reader installed):
     • Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
     • Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
     • Click "Save to File"; save to your Desktop (so you can find it)
     • After download completes, close Firefox
     • Click the installer you just downloaded and allow the install to continue
       • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
     • Download link: ftp://ftp.adobe.com/pub/adobe/reader/
       • Choose your OS
       • Choose the latest #.x version (example 9.x, for version 9)
       • Choose the highest number version listed
         • NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
       • Choose your language
       • Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
       • Windows: choose the .exe file; Mac: choose the .dmg file
   • Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
     • Also see Download link': http://get.adobe.com/reader/otherversions/
     • Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
   • After the installation, start Firefox and check your version again.
3. Update the Flash plugin to the latest version.
   • Download and SAVE to your Desktop so you can find the installer later
   • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
   • After download is complete, exit Firefox
   • Click on the installer you just downloaded and install
     • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
   • Start Firefox and check your version again or test the installation by going back to the download link below
   • Download and information: http://www.adobe.com/software/flash/about/
     • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
     • Use IE to go to the above site to update the IE ActiveX
   • Download Manual installers.
     • http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
     • Note separate links for:
       • Plugin for Firefox and most other browsers
       • ActiveX for IE
4. Update the Java plugin to the latest version.
   • Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
     • Be sure to un-check the Yahoo Toolbar option during the install if you do not want it installed.
   • Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
   • Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
   • Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org
   • Java Test: http://www.java.com/en/download/help/testvm.xml

• In Firefox 3.6 versions on Windows and Firefox 4 on Windows and Linux it's possible to hide the "Menu Bar" via "View > Toolbars" or via the right-click context menu of a toolbar.
• Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
• Go to "View > Toolbars" or right-click the "Menu Bar" or press Alt+V T to select which toolbars to show or hide (click on an entry to toggle the state).

See also:

• Restore the Menu bar in Firefox
• http://kb.mozillazine.org/Toolbar_customization

You can also try:

• http://kb.mozillazine.org/Corrupt_localstore.rdf
• http://kb.mozillazine.org/Preferences_not_saved

I could not find Bing anywhere in tools menu. It was deeply embedded. Here is how I un-Binged my computer.

I typed "about:config" in my tool bar. Disregard the warranty warning message and continue. I found Bing listed twice in my list. One place was "browse.search.selectedengine" the other was "browser.search.order3". I changed both options to google, closed the "about:config" window and reopened my Mozilla search engine. My toolbar search was changed to google.

In my opinion, Bing is a nasty, unwanted intrusion! Glad it is GONE!