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How can I remove Incredimail's MyStart Search and return to Google Search?


I tried changing keyword.url string in about:config from MyStart to "http://www.google.com.my/search?q=", clicked OK and rebooted, but the search box at top right is still the same MyStart Search.

Additional System Details

This started when...

After downloading latest IncrediMail update

Installed Plug-ins

  • np-mswmp
  • npdnupdater2
  • DjVu browser plugin
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 10.2 d161
  • iTunes Detector Plug-in
  • DivX Web Player version
  • DivX OVS Helper Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • 4.0.51204.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Motive Plugin for Mozilla Browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20101203 Firefox/3.6.13 GTB7.1

More Information

kevinsenjaya 0 solutions 1 answers

Helpful Reply

you can type about:config on address bar and search Keyword.URL if im right the value is mystart.com you can change to default value http://www.google.com/search?ie=UTF-8&oe=utf-8&q=

or change value to

   For Scroogle, enter http://www.scroogle.org/cgi-bin/nbbw.cgi?Gw=
   for Bing, enter http://bing.com/results.aspx?q=
   for Ixquick, enter http://ixquick.com/do/metasearch.pl?cat=web&query=
   for Yahoo!, enter http://search.yahoo.com/search?p=
   For DDG (DuckDuckGo), enter https://duckduckgo.com/?q=
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3195 solutions 24398 answers

"search box at top right"

Have you tried to switch to a different search engine?

That support article also tells you how to remove a search engine that you don't want, if you scroll down that page a bit.

MacNeill28 0 solutions 1 answers


I did that but it didn't remove mystart from the address line. It still comes up on the address line every time I open it. Jim

Much as I don't want to I guess I'll have to switch to some other browser. MyStart is poison.

sunfly 0 solutions 1 answers

Thankyou Kevinsenjaya followed your advice and now mystart search has now gone!!!

Modified by sunfly

Ka-Bar 0 solutions 1 answers

Lets say that most of us are geniuses and network devs,and now lets not....can you provide more to that answer,because when I copy your solution id does nothing ,I still end up with freaking mystart ,and lets not pretend that mystart is an search engine,but a malware ,because whenever it's open someone makes some money on it ether we know that fact or not

n47412 1 solutions 6 answers

It's do simply like kevinsanjaya about:config and type in the filter with mystart and reset thus filter, it will be back to default string.

antonber 0 solutions 5 answers

Does not work. The problem remains on restart.

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2043 solutions 8891 answers

in this case please refer to How to fix preferences that won't save - especially the part about a user.js file in your profile folder.

mrcarefull31 0 solutions 1 answers

Do a System restore take the restore back a few days or to the last saved restore point

The method that worked for me see I use firefox and chrome my firefox was ok wasnt infected but chrome was NOW what I did was I imported all my bookmarks I needed from chrome into firefox

(Before doing the step below make sure you clear all the cached temp files from chrome) Whiles ya there Do firefox as well

When I see that was done I uninstalled Google chrome cleared cashe on both firefox & chrome again then rebooted Pc then checked and (It was gone)


antonber 0 solutions 5 answers

Tried this several times - doesn't work for me. Other suggestions?

antonber 0 solutions 5 answers

Since I do not know when I got this MALWARE I do not see any sense in a seemingly endless system restoring until I find the correct restoration point (if and when I do, which is a big question).

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10749 solutions 96724 answers

See also IncrediMail Help Center: How do I remove IncrediMail MyStart from my Firefox Internet Browser?

antonber 0 solutions 5 answers

Just tried IncrediMail HC. My FF 14 does not even have the facilities they refer to (Options - Security Search Settings) ! What kind of BS is that?

antonber 0 solutions 5 answers

Helpful Reply

Has anyone consulted BleepingComputer.com on the problem? They seem to have the solution. The only thing is that it takes several days of continuous and voluminous correspondence between a consultant and an individual MyStart victim, installation of several software programs, etc. Therefore, as I see it, a universal solution helping ALL who suffered from this MALWARE does not exist yet, demanding extra attention from Mozilla developers i.e. creating a "Automatic Removal of IncrediMail MyStart" Add-On. Any possibilities of suing IncrediMail for payment of huge compensations to all who suffered?

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10749 solutions 96724 answers


My FF 14 does not even have the facilities they refer to (Options - Security Search Settings) ! What kind of BS is that?

This is a setting in the IncrediMail program and not in Firefox.

n47412 1 solutions 6 answers

Do restore things is needed time just for restored from the backup, neither all of your program on the drive c:// will be vanish from the current time to choose to restored, there are many to do that things to do this, but i suggest using what I'm shared to you ;) It's just easy and quick. Maybe just needed 5 minutes to do this.