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I am getting this message, "Your computer must be restarted to complete a previous upgrade of Firefox."

Posted

I have rebooted my computer several times and I am still receiving this message. Please advise as to how I can correct this problem. I even get this message when trying to uninstall Firefox.

Additional System Details

This happened

Every time Firefox opened

This started when...

2-16-2011 while trying to upgrade

Application

  • User Agent:

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96802 answers

If a reboot is needed then that usually means that some (security) software is blocking files or you need elevated permissions.
Run the Firefox program once as Administrator (right-click: Run as Administrator).

If that doesn't help then do a clean reinstall.

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Question owner

I am running it as the administrator. I am also getting the same error message when I try to uninstall Fire fox. It won't let me uninstall when I try to preform the uninstall the same message appears, "Your computer must be restarted to complete a previous upgrade of Firefox."

Do you have any other recommendation to fix my problem?

Cheshiregirl 0 solutions 1 answers

Helpful Reply

I had the same problem and went round and round in circles trying to uninstall FF5. Nothing worked. I eventually downloaded a free "Uninstaller" programme, i.e. Revo which did the job and I have since downloaded a fresh Firefox 5 which is working perfectly.

Modified by Cheshiregirl

lilmztalkie 0 solutions 1 answers

Thank you! Thank you! Thank you!! I had never heard of Revo, but googled it and downloaded the program easily. I did a Forced Uninstall; I was a bit intimidated in the second step with the registries (which I skipped), and the 3rd step I deleted everything that was Firefox, but nothing Windows. In my searching I found a suggestion to back up Firefox with MozBackup, so I did that before the Forced Uninstall. When I reinstalled FF 3.6 (I don't like change :), everything was exactly as I had left it. Including the windows and tabs...nothing was changed. I don't know if the MozBackup did that or what. But I cannot thank you enough for posting. You saved me $$$, time and more frustration!