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I have already upgraded to version 3.6.13 and whenever I log in there is a message on my home page telling me I need to upgrade to version 3.6. Why is this happening?

Posted

Below, your system's educated guess about my current browser says that I have version 3.0.16 but if I click Help/About Mozilla Firefox it says version 3.6.13. Could this have anything to do with why this is happening?

Below, your system's educated guess about my current browser says that I have version 3.0.16 but if I click Help/About Mozilla Firefox it says version 3.6.13. Could this have anything to do with why this is happening?

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • LogMeIn, Inc. Remote Access Components
  • Office Plugin for Netscape Navigator
  • npsnapfish
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • CouponNetwork Coupon Activator
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.1 r102
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.51204.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox/3.0.16 (.NET CLR 3.5.30729)

More Information

I am running Windows XP Home Edition on my Dell Netbook just in case you need to know any of that information.

Helper7677 165 solutions 1653 answers

Helpful Reply

Something that you have downloaded/installed on your system has affected your User-agent, which identifies your browser and version:

  • Your user-agent reported with your question post:
    • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox/3.0.16 (.NET CLR 3.5.30729)
  • See: http://en.wikipedia.org/wiki/User_Agent

You can reset your user agent. Follow the instructions: https://support.mozilla.com/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser



Other issues that need your attention

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.

  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • Shockwave Flash 10.1 r102
    • Security update was released 2011-02-08
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
    • Latest version 1.6.0_23 describe as a stability update by Sun/Java
  1. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
      • Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link: ftp://ftp.adobe.com/pub/adobe/reader/
        • Choose your OS
        • Choose the latest #.x version (example 9.x, for version 9)
        • Choose the highest number version listed
          • NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
        • Choose your language
        • Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
        • Windows: choose the .exe file; Mac: choose the .dmg file
    • Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
    • After the installation, start Firefox and check your version again.
  2. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.
  3. Update the Java plugin to the latest version.
Something that you have downloaded/installed on your system has affected your User-agent, which identifies your browser and version: *Your user-agent reported with your question post: **Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 '''''Firefox/3.0.16''''' (.NET CLR 3.5.30729) *See: http://en.wikipedia.org/wiki/User_Agent You can reset your user agent. Follow the instructions: https://support.mozilla.com/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser ------------------------------ <br /> '''Other issues that need your attention''' The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins. *Adobe PDF Plug-In For Firefox and Netscape "9.4.1" **'''''Security update for Adobe Reader versions 9 and 10 released 2011-02-08''''' **You may want to consider upgrading to version 10 (Reader X); see instructions below ***New Adobe Reader X (version 10) with Protected Mode was released 2010-11-19 ***See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode *Shockwave Flash 10.1 r102 **'''''Security update was released 2011-02-08''''' *Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers **Latest version 1.6.0_23 describe as a stability update by Sun/Java #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want #**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below #**Click "Save to File"; save to your Desktop (so you can find it) #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #**'''<u>Download link</u>''': ftp://ftp.adobe.com/pub/adobe/reader/ #***Choose your OS #***Choose the latest #.x version (example 9.x, for version 9) #***Choose the highest number version listed #****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting) #***Choose your language #***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install. #***Windows: choose the .exe file; Mac: choose the .dmg file #*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop #**''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/ #**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras") #*After the installation, start Firefox and check your version again. #'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version. #*Download and SAVE to your Desktop so you can find the installer later #*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below #*After download is complete, exit Firefox #*Click on the installer you just downloaded and install #**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator" #*Start Firefox and check your version again or test the installation by going back to the download link below #*'''Download and information''': http://www.adobe.com/software/flash/about/ #**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE) #**Use IE to go to the above site to update the IE ActiveX #*'''Download Manual installers'''. #**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #**Note separate links for: #***Plugin for Firefox and most other browsers #***ActiveX for IE #'''Update the [[Java]] plugin''' to the latest version. #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE) #*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org #*Java Test: http://www.java.com/en/download/help/testvm.xml