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I cannot sign on to Citibank Online anymore. When I click on the "Sign In" button, I get "javascript:void(null). This was not happening until a few weeks ago.

Posted

You keep popping up a message box saying that the page is probably using cross-scripting. This is complete baloney. It is a LEGITIMATE Citibank Online web site. I am able to access it through Internet Explorer. I was previously able to access it through Firefox. So what's going on now?? It's a real hassle having to run IE every time I want to go to this site, which is fairly often since I have an account with them!

Chosen solution

Sounds like a message from the NoScript extension, but I don't see it in your More system details... listing.

http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

Read this answer in context 0

Additional System Details

Sites Affected

https://online.citibank.com/US/JPS/portal/Index.do

Installed Plug-ins

  • Garmin Communicator Plug-In 2.9.2.0
  • Cooliris embedded in a tab
  • np-mswmp
  • RealArcade_NPAPI_Plugin
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • iTunes Detector Plug-in
  • Garmin Communicator Plug-In 2.7.3.0
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • 4.0.51204.0
  • Office Live Update v1.5
  • NPWLPG
  • Unity Player 2.5.4b3

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.8 NET_mmhpset GTB7.1 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
1-ClickWeather
1.1.9.1
true
{DCBD1271-D228-4082-9FBC-36D9B7660B03}
404 : File is Not Found ? Now it will be!
1.3
true
waybackbutton@lazar.kovacevic
Adblock Plus
1.3.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Element Hiding Helper for Adblock Plus
1.1
true
elemhidehelper@adblockplus.org
AddThis
3.1.1
true
{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
Ask Toolbar for Firefox
2.1.0.5
true
{E9A1DEE0-C623-4439-8932-001E7D17607D}
AutoPager
0.6.2.4
true
autopager@mozilla.org
CoolPreviews
3.2
true
{CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}
del.icio.us IncSearch
1.12.0
true
delicious_incsearch@enjoyxstudy.com
Delicious Bookmarks
2.1.106
true
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
Garmin Communicator
2.9.2
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Interclue
1.6.1.3
false
{c33c5b47-69c8-45a4-a5e0-af85bbe628dd}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
McAfee SiteAdvisor
3.1
false
{B7082FAA-CB62-4872-9106-E42DD88EDE45}
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Netcraft Anti-Phishing Toolbar
1.4.5.3
true
{0e10f3d7-07f6-4f12-97b9-9b27e07139a5}
PlainOldFavorites
1.0.3
true
{7E7165E2-0767-448c-852F-5FA8714F2C37}
Read It Later
2.1.1
true
isreaditlater@ideashower.com
RealPlayer Browser Record Plugin
1.0
true
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Toolbar Buttons
0.6.0.8
true
{03B08592-E5B4-45ff-A0BE-C1D975458688}
UrlbarExt
1.7.2
true
{10c62ce3-3794-4c18-a881-481733c1a425}
WOT
20100908
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Xmarks
3.9.5
true
foxmarks@kei.com
Yahoo! Toolbar
2.1.2.20100119091315
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
All-in-One Gestures
0.21.1
true
{8b86149f-01fb-4842-9dd8-4d7eb02fd055}
Amazonbutton US
1.6
true
amazonbutton@shopsheep.com
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Cooliris
1.12.0.36949
true
piclens@cooliris.com
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Ghostery
2.4.2
true
firefox@ghostery.com
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Google Toolbar for Firefox
7.1.20101113Wb1
true
{3112ca9c-de6d-4884-a869-9855de68056c}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.history_expire_days_min
1
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
www.yahoo.com
browser.startup.homepage_override.mstone
rv:1.9.2.13
browser.tabs.loadInBackground
false
dom.disable_window_flip
false
extensions.lastAppVersion
3.6.13
font.name.serif.x-western
Century
general.useragent.extra.firefox
Firefox/3.6.8 NET_mmhpset
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
javascript.options.jit.content
false
keyword.URL
http://www.google.com/search?sourceid=navclient&hl=en&q=
network.cookie.prefsMigrated
true
places.last_vacuum
1294905612
print.print_printer
HP Deskjet D2500 series
print.printer_HP_Deskjet_5150_series.print_bgcolor
false
print.printer_HP_Deskjet_5150_series.print_bgimages
false
print.printer_HP_Deskjet_5150_series.print_command
print.printer_HP_Deskjet_5150_series.print_downloadfonts
false
print.printer_HP_Deskjet_5150_series.print_edge_bottom
0
print.printer_HP_Deskjet_5150_series.print_edge_left
0
print.printer_HP_Deskjet_5150_series.print_edge_right
0
print.printer_HP_Deskjet_5150_series.print_edge_top
0
print.printer_HP_Deskjet_5150_series.print_evenpages
true
print.printer_HP_Deskjet_5150_series.print_footercenter
print.printer_HP_Deskjet_5150_series.print_footerleft
&PT
print.printer_HP_Deskjet_5150_series.print_footerright
&D
print.printer_HP_Deskjet_5150_series.print_headercenter
print.printer_HP_Deskjet_5150_series.print_headerleft
&T
print.printer_HP_Deskjet_5150_series.print_headerright
&U
print.printer_HP_Deskjet_5150_series.print_in_color
true
print.printer_HP_Deskjet_5150_series.print_margin_bottom
0.5
print.printer_HP_Deskjet_5150_series.print_margin_left
0.5
print.printer_HP_Deskjet_5150_series.print_margin_right
0.5
print.printer_HP_Deskjet_5150_series.print_margin_top
0.5
print.printer_HP_Deskjet_5150_series.print_oddpages
true
print.printer_HP_Deskjet_5150_series.print_orientation
1
print.printer_HP_Deskjet_5150_series.print_pagedelay
500
print.printer_HP_Deskjet_5150_series.print_paper_data
1
print.printer_HP_Deskjet_5150_series.print_paper_height
11.00
print.printer_HP_Deskjet_5150_series.print_paper_size_type
0
print.printer_HP_Deskjet_5150_series.print_paper_size_unit
0
print.printer_HP_Deskjet_5150_series.print_paper_width
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print.printer_HP_Deskjet_5150_series.print_reversed
false
print.printer_HP_Deskjet_5150_series.print_scaling
1.00
print.printer_HP_Deskjet_5150_series.print_shrink_to_fit
true
print.printer_HP_Deskjet_5150_series.print_to_file
false
print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_bottom
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print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_left
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print.printer_HP_Deskjet_D2500_series.print_bgcolor
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print.printer_HP_Deskjet_D2500_series.print_bgimages
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print.printer_HP_Deskjet_D2500_series.print_command
print.printer_HP_Deskjet_D2500_series.print_downloadfonts
false
print.printer_HP_Deskjet_D2500_series.print_edge_bottom
0
print.printer_HP_Deskjet_D2500_series.print_edge_left
0
print.printer_HP_Deskjet_D2500_series.print_edge_right
0
print.printer_HP_Deskjet_D2500_series.print_edge_top
0
print.printer_HP_Deskjet_D2500_series.print_evenpages
true
print.printer_HP_Deskjet_D2500_series.print_footercenter
print.printer_HP_Deskjet_D2500_series.print_footerleft
&PT
print.printer_HP_Deskjet_D2500_series.print_footerright
&D
print.printer_HP_Deskjet_D2500_series.print_headercenter
print.printer_HP_Deskjet_D2500_series.print_headerleft
&T
print.printer_HP_Deskjet_D2500_series.print_headerright
&U
print.printer_HP_Deskjet_D2500_series.print_in_color
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print.printer_HP_Deskjet_D2500_series.print_margin_bottom
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print.printer_HP_Deskjet_D2500_series.print_margin_top
0.5
print.printer_HP_Deskjet_D2500_series.print_oddpages
true
print.printer_HP_Deskjet_D2500_series.print_orientation
1
print.printer_HP_Deskjet_D2500_series.print_pagedelay
500
print.printer_HP_Deskjet_D2500_series.print_paper_data
1
print.printer_HP_Deskjet_D2500_series.print_paper_height
11.00
print.printer_HP_Deskjet_D2500_series.print_paper_size_type
0
print.printer_HP_Deskjet_D2500_series.print_paper_size_unit
0
print.printer_HP_Deskjet_D2500_series.print_paper_width
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print.printer_HP_Deskjet_D2500_series.print_reversed
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print.printer_HP_Deskjet_D2500_series.print_scaling
1.00
print.printer_HP_Deskjet_D2500_series.print_shrink_to_fit
false
print.printer_HP_Deskjet_D2500_series.print_to_file
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print.printer_HP_Deskjet_D2500_series.print_unwriteable_margin_left
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print.printer_HP_Deskjet_D2500_series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_D2500_series.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.cpd.cookies
false
privacy.item.extensions-autopager
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24406 answers

Chosen Solution

Sounds like a message from the NoScript extension, but I don't see it in your More system details... listing.

http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

Question owner

I am still puzzled as to why I am able to access this web site via IE8, and why I was able to access this web site up until fairly recently... If this is INDEED caused by the NoScript extension, please tell me what this extension IS, and, more importantly, how to CORRECT the problem.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Other extensions can cause this issue as well.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If you have many extensions then first enable half of the extensions to test which half has the problem.
Continue to divide the bad half that still has the issue until you find which one is causing it.