X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox hangs when opening Tools -> Options, even in Safe Mode

Posted

I've just upgraded to Firefox 3.6.13. Prior to upgrading I removed all add ons. I went to Tools -> Options to check the settings and Firefox hung. I had to end it with Ctrl-Alt-Del. This happened several times. Then I started Firefox in Safe Mode and attempted to view Tools -> Options again. Firefox hung. It does not try to submit any crash reports (apart from the automatic Microsoft report that occurs when you end a program manually).

I can browse websites ok, open PDFs, view Flash, etc. I just can't view my options!

Modified by inetspec

Additional System Details

This happened

Every time Firefox opened

This started when...

After upgrading

Installed Plug-ins

Adobe Acrobat 9.4.1.222 DivX Player Netscape Plugin 6.1.0.0 DivX Web Player 1.4.0.233 DivX Content Upload Plugin 1.2.1.12 iTunes Application Detector 1.0.1.1 Java Deployment Toolkit 6.0.230.5 Java Platform SE 6 U23 6.0.230.5 Microsoft DRM 9.0.0.4503 Mozilla Default Plugin 1.0.0.15 Quicktime Plugin 7.6.6.0 RealJukebox Plugin 1.0.3.732 RealPlayer Plugin 6.0.12.732 Shockwave Flash 10.1.102.64 Silverlight Plugin 4.0.51204.0 Windows Media Player 3.0.2.629

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Adblock Plus
1.3.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
NoScript
2.0.9.6
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Crash Report Helper
1.2
true
{078fac48-925f-4524-7cfe-85d44b8f4f98}
Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://localhost/
browser.startup.homepage_override.mstone
rv:1.9.2.13
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
extensions.lastAppVersion
3.6.13
font.name.serif.x-western
Arial
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.last_vacuum
1286457511
print.print_printer
HP Deskjet 9800 LAN
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
0.5
print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
0.80
print.printer_Adobe_PDF.print_shrink_to_fit
false
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_HP_Deskjet_9800_LAN.print_bgcolor
false
print.printer_HP_Deskjet_9800_LAN.print_bgimages
false
print.printer_HP_Deskjet_9800_LAN.print_command
print.printer_HP_Deskjet_9800_LAN.print_downloadfonts
false
print.printer_HP_Deskjet_9800_LAN.print_edge_bottom
0
print.printer_HP_Deskjet_9800_LAN.print_edge_left
0
print.printer_HP_Deskjet_9800_LAN.print_edge_right
0
print.printer_HP_Deskjet_9800_LAN.print_edge_top
0
print.printer_HP_Deskjet_9800_LAN.print_evenpages
true
print.printer_HP_Deskjet_9800_LAN.print_footercenter
print.printer_HP_Deskjet_9800_LAN.print_footerleft
&PT
print.printer_HP_Deskjet_9800_LAN.print_footerright
&D
print.printer_HP_Deskjet_9800_LAN.print_headercenter
print.printer_HP_Deskjet_9800_LAN.print_headerleft
&T
print.printer_HP_Deskjet_9800_LAN.print_headerright
&U
print.printer_HP_Deskjet_9800_LAN.print_in_color
true
print.printer_HP_Deskjet_9800_LAN.print_margin_bottom
0.5
print.printer_HP_Deskjet_9800_LAN.print_margin_left
0.5
print.printer_HP_Deskjet_9800_LAN.print_margin_right
0.5
print.printer_HP_Deskjet_9800_LAN.print_margin_top
0.5
print.printer_HP_Deskjet_9800_LAN.print_oddpages
true
print.printer_HP_Deskjet_9800_LAN.print_orientation
0
print.printer_HP_Deskjet_9800_LAN.print_pagedelay
500
print.printer_HP_Deskjet_9800_LAN.print_paper_data
1
print.printer_HP_Deskjet_9800_LAN.print_paper_height
11.00
print.printer_HP_Deskjet_9800_LAN.print_paper_size_type
0
print.printer_HP_Deskjet_9800_LAN.print_paper_size_unit
0
print.printer_HP_Deskjet_9800_LAN.print_paper_width
8.50
print.printer_HP_Deskjet_9800_LAN.print_reversed
false
print.printer_HP_Deskjet_9800_LAN.print_scaling
0.80
print.printer_HP_Deskjet_9800_LAN.print_shrink_to_fit
false
print.printer_HP_Deskjet_9800_LAN.print_to_file
false
print.printer_HP_Deskjet_9800_LAN.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_9800_LAN.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_9800_LAN.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_9800_LAN.print_unwriteable_margin_top
0
print.printer_Xerox_Phaser_8560DN_PS.print_bgcolor
false
print.printer_Xerox_Phaser_8560DN_PS.print_bgimages
false
print.printer_Xerox_Phaser_8560DN_PS.print_command
print.printer_Xerox_Phaser_8560DN_PS.print_downloadfonts
false
print.printer_Xerox_Phaser_8560DN_PS.print_edge_bottom
0
print.printer_Xerox_Phaser_8560DN_PS.print_edge_left
0
print.printer_Xerox_Phaser_8560DN_PS.print_edge_right
0
print.printer_Xerox_Phaser_8560DN_PS.print_edge_top
0
print.printer_Xerox_Phaser_8560DN_PS.print_evenpages
true
print.printer_Xerox_Phaser_8560DN_PS.print_footercenter
print.printer_Xerox_Phaser_8560DN_PS.print_footerleft
&PT
print.printer_Xerox_Phaser_8560DN_PS.print_footerright
&D
print.printer_Xerox_Phaser_8560DN_PS.print_headercenter
print.printer_Xerox_Phaser_8560DN_PS.print_headerleft
&T
print.printer_Xerox_Phaser_8560DN_PS.print_headerright
&U
print.printer_Xerox_Phaser_8560DN_PS.print_in_color
true
print.printer_Xerox_Phaser_8560DN_PS.print_margin_bottom
0.5
print.printer_Xerox_Phaser_8560DN_PS.print_margin_left
0.5
print.printer_Xerox_Phaser_8560DN_PS.print_margin_right
0.5
print.printer_Xerox_Phaser_8560DN_PS.print_margin_top
0.5
print.printer_Xerox_Phaser_8560DN_PS.print_oddpages
true
print.printer_Xerox_Phaser_8560DN_PS.print_orientation
0
print.printer_Xerox_Phaser_8560DN_PS.print_pagedelay
500
print.printer_Xerox_Phaser_8560DN_PS.print_paper_data
1
print.printer_Xerox_Phaser_8560DN_PS.print_paper_height
11.00
print.printer_Xerox_Phaser_8560DN_PS.print_paper_size_type
0
print.printer_Xerox_Phaser_8560DN_PS.print_paper_size_unit
0
print.printer_Xerox_Phaser_8560DN_PS.print_paper_width
8.50
print.printer_Xerox_Phaser_8560DN_PS.print_reversed
false
print.printer_Xerox_Phaser_8560DN_PS.print_scaling
0.80
print.printer_Xerox_Phaser_8560DN_PS.print_shrink_to_fit
false
print.printer_Xerox_Phaser_8560DN_PS.print_to_file
false
print.printer_Xerox_Phaser_8560DN_PS.print_unwriteable_margin_bottom
0
print.printer_Xerox_Phaser_8560DN_PS.print_unwriteable_margin_left
0
print.printer_Xerox_Phaser_8560DN_PS.print_unwriteable_margin_right
0
print.printer_Xerox_Phaser_8560DN_PS.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Question owner

Hi cor-el, Thanks for the response. I started Firefox in Safe Mode and made sure I was using the Default theme (I don't have any other themes installed). Opening Tools -> Options made FF hang. Then I opened in Safe Mode & set all extensions to disable, reopened in regular mode, viewed Tools -> AddOns and verified all extensions and add ons are disabled. Tried opening Tools -> Options and FF hung. FF also hangs when I try to download a file. My problem seems to be similar to the following posts (which have no solution): https://support.mozilla.com/en-US/questions/714223?s=hanging+on+options&as=s https://support.mozilla.com/en-US/questions/687236?s=hanging+on+options&as=s

I can run version 3.5 ok but not version 3.6. Any thoughts?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Try to delete prefs.js and downloads.sqlite in the Firefox Profile Folder

If that doesn't help then create a new profile.
See Basic Troubleshooting: Make a new profile

Question owner

Still no luck. Here's what I did: 1. Uninstalled Firefox 3.6.13 2. Deleted prefs.js and downloads.sqlite from profile folder 3. Rebooted computer 4. Turned off antivirus (Kaspersky IS 2010), re-installed FF 3.6.13 5. Same issue (hang on Options or Downloads) 6. Created new profile 7. Started FF w/ new profile 8. Same issue

Interesting to note - I was going to create the new profile in a different directory but as soon as I clicked the button to selected a different location the Profile Manager hung. I was briefly able to open Tools -> Options the first time but as soon as I clicked on the 'Applications' tab FF hung and continues to do so.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Try to delete mimeTypes.rdf as well.

Don't waist too much time in trying to repair that apparently broken profile, but try a new profile and then at least you know that the problem comes from your current profile or from elsewhere.

the-edmeister
  • Top 10 Contributor
  • Moderator
3194 solutions 24384 answers

Do not create a new Profile in a different directory! If you don't create folder ahead of time for that new Profile, and you ever decide to delete that Profile, you could be deleting everything in that particular folder that isn't even related to Firefox.

That information is here -https://support.mozilla.com/en-US/kb/Managing%20profiles#w_creating-a-profile - in Firefox support.

3. ...
Note: If you choose a custom location for the profile, store it in a new or clean folder. When you choose to remove the profile, all contents stored in the same folder are removed.

Question owner

Thanks for the note about profile locations.

I deleted mimeType.rdf in my existing profile, still have the same issue - can't view Tools -> Options for the Applications tab, or download a file. Same goes for a new profile - the same issues arise.

Firefox never does crash, I can leave it in this hung state for hours (I left it in a 'not responding' state last night and it was still hung this morning).

I was going to add a screen shot to this post but Firefox hung when I clicked on the 'Browse' button. Perhaps this is an issue when FF tries to interact with my directory structure? Does that get us any leads on what's wrong?

FYI, I currently have my antivirus disabled & not running in the task bar just in case that was interfering somehow.