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How to resolve following error in Outlook Web Access and IE 8: User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C)

Posted

I am required to use MS Office Outlook Web Access in IE 8 to work my email account from a client. The IE version installed in my laptop is 8.0.7600 .16385. My Firefox version is 3.6.13.

When I send emails or insert attachments the following error that points to Mozilla Firefox: "Outlook Web Access has encountered a web browsing error. The entire error report is listed below: User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C)".

How can I resolve the problem? Thanks in advance!

Additional System Details

Sites Affected

http://webmail.claropr.com/owa

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.0 r32
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 3.0.40624.0
  • NPWLPG
  • BlackBerry WebSL Browser Plug-In
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

I just close the screen displaying an eternal "Saving" or "Sending" message and an error window saying "Outlook Web Access has encountered a web browsing error. The entire error report is listed below:". After that, sometimes the email appears as sent others not.

the-edmeister
  • Top 10 Contributor
  • Moderator
3193 solutions 24378 answers

That is a message about IE, not about Firefox. The Mozilla/4.0 in your UserAgent string and in that message pertains to Trident rendering engine in Internet Explorer.

http://en.wikipedia.org/wiki/Mozilla

http://ask.metafilter.com/12219/Why-is-it-that-Internet-Explorer-is-referred-to-as-Mozilla40-And-why-is-it-that-Safari-Opera-et-al-are-referred-to-as-Mozilla50