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I keep losing all personalization on the Yahoo Toolbar and the Menu bar

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Every so often I lose all of my customization on my Yahoo toolbar and my navigation bar. I've cleared the cookies and the cache... Sometimes the personalization comes back and sometimes (like today) it doesn't.

I also can't get a preview of .PDFs I upload to the Google Docs anymore, when I used to be able to.

I have the latest versions of everything installed. All of these functions still work properly in IE, which is why I think the problem is with Mozilla.

Every so often I lose all of my customization on my Yahoo toolbar and my navigation bar. I've cleared the cookies and the cache... Sometimes the personalization comes back and sometimes (like today) it doesn't. I also can't get a preview of .PDFs I upload to the Google Docs anymore, when I used to be able to. I have the latest versions of everything installed. All of these functions still work properly in IE, which is why I think the problem is with Mozilla.

Additional System Details

This happened

A few times a week

Installed Plug-ins

  • Shockwave Flash 10.1 r102
  • getplusplusadobe16297
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 12.0.1.609
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Default Plug-in
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • iTunes Detector Plug-in
  • Picasa plugin
  • 4.0.51204.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 GTB7.1 ( )

More Information

Yahoo! Toolbar 2.3.4.20101212100510 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}

the-edmeister
  • Top 10 Contributor
  • Moderator
3868 solutions 29283 answers

You probably have other extensions installed that "don't play well" with the Yahoo Toolbar. Or maybe the Yahoo Toolbar is the issue??

http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

IMO, the first step would be to disable the Google Toolbar extension, and see if that was causing the corruption on the other Toolbars. The GTB extension is known to cause all sorts of problems.

You probably have other extensions installed that "don't play well" with the Yahoo Toolbar. Or maybe the Yahoo Toolbar is the issue?? http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes IMO, the first step would be to disable the Google Toolbar extension, and see if that was causing the corruption on the other Toolbars. The GTB extension is known to cause all sorts of problems.

Question owner

Did that and cleared cookies/cache again and restarted Mozilla. No help. Thanks.

Did that and cleared cookies/cache again and restarted Mozilla. No help. Thanks.
cor-el
  • Top 10 Contributor
  • Moderator
11996 solutions 111464 answers
See http://kb.mozillazine.org/Corrupt_localstore.rdf