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website I want to go to says I need firefox 3.5.x or 3.6.x and I want to know how do I access either of these to download

Posted

I am trying to access www.fafsa.gov and I get a response back stating my browser is incompatible and says that supported Mozilla Firefox browser for windows XP (which is what I have) is Mozilla Firefox 3.5.x or 3.6.x. I downloaded the 3.6 upgrade and I still get the same message that my browser is incompatible....what is the ".x" extension. Please assist me with this as I need to access my student aid information.

I am trying to access www.fafsa.gov and I get a response back stating my browser is incompatible and says that supported Mozilla Firefox browser for windows XP (which is what I have) is Mozilla Firefox 3.5.x or 3.6.x. I downloaded the 3.6 upgrade and I still get the same message that my browser is incompatible....what is the ".x" extension. Please assist me with this as I need to access my student aid information.

Additional System Details

Sites Affected

http://www.fafsa.gov

Installed Plug-ins

  • getplusplusadobe16297
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • iTunes Detector Plug-in
  • NPWLPG
  • Motive Plugin for Mozilla Browsers
  • My Web Search Plugin Stub for 32-bit Windows
  • 6.0.11.847
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Google Update
  • Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox/3.0.16 (.NET CLR 2.0.50727) WinNT-EVU 07.01.2010 FBSMTWB

More Information

* getplusplusadobe16297
* np-mswmp
* Office Plugin for Netscape Navigator
* The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
* Adobe PDF Plug-In For Firefox and Netscape 10.0.0
* Default Plug-in
* Shockwave Flash 10.1 r85
* iTunes Detector Plug-in
* NPWLPG
* Motive Plugin for Mozilla Browsers
* My Web Search Plugin Stub for 32-bit Windows
* 6.0.11.847
* RealPlayer(tm) LiveConnect-Enabled Plug-In
* RealJukebox Netscape Plugin
* Google Update
* Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
* Npdsplay dll
* DRM Store Netscape Plugin
* DRM Netscape Network Object

the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40145 answers
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser