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Hotmail URL just returns a blank page and says "done". Works in IE though.

Posted

type in www.hotmail.com. URL changes to https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1295557077&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=2057&id=64855&mkt=en-gb&cbcxt=mai&snsc=1 but returns a blank page and the word "done".

Additional System Details

Sites Affected

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1295557077&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=2057&id=64855&mkt=en-gb&cbcxt=mai&snsc=1

Installed Plug-ins

  • Default Plug-in
  • Java(TM) Platform SE binary
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape
  • npsnapfish
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1662
  • 20-20 3D Viewer - Mozilla Plug-In 3.0.23.0
  • Google Update
  • Shockwave Flash 10.0 r22
  • Garmin Communicator Plug-In 2.5.2.0
  • 4.0.50826.0
  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.16) Gecko/20101130 Firefox/3.5.16

More Information

noahm 1 solutions 9 answers

This could have been a temporary problem on Microsoft's part. Try again after a minute or two, or take a moment to see if you see the same thing in another browser.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96633 answers
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")