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'Save image as' feature is not working. What to to?.

Posted

The 'save image as' feature is not working from 3.6.xx version onwards (including 4.x beta versions). When I click on it, it just stays idle instead of opening save as dialogue box.

The same is working in Firefox 3.0.x versions. Please help me.

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b9) Gecko/20100101 Firefox/4.0b9

More Information

Application Basics
Name
Firefox
Version
4.0b9
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:2.0b9) Gecko/20100101 Firefox/4.0b9
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Download Manager Tweak
0.9.5
true
{F8A55C97-3DB6-4961-A81D-0DE0080E53CB}
Sothink Web Video Downloader for Firefox
6.0
true
{FCAB6FDD-5585-425b-95C1-5ED856F3FD08}
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Java Quick Starter
1.0
true
jqs@sun.com
Firefox Synchronisation Extension
7.3.4.48
false
{A27F3FEF-1113-4cfb-A032-8E12D7D8EE70}
Multiple Tab Handler
0.6.2011011102
true
multipletab@piro.sakura.ne.jp
Feedback
1.0.3
true
testpilot@labs.mozilla.com
Status-4-Evar
2010.12.26.22
true
status4evar@caligonstudios.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
3
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
about:blank
browser.startup.homepage_override.buildID
20110110191547
browser.startup.homepage_override.mstone
rv:2.0b9
browser.tabs.warnOnClose
false
extensions.lastAppVersion
4.0b9
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
111493
places.last_vacuum
1293632495
print.print_printer
pdfFactory Pro
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_bgcolor
false
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_bgimages
false
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_command
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_downloadfonts
false
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_edge_bottom
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_edge_left
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_edge_right
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_edge_top
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_evenpages
true
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_footercenter
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_footerleft
&PT
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_footerright
&D
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_headercenter
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_headerleft
&T
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_headerright
&U
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_in_color
true
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_margin_bottom
0.5
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_margin_left
0.5
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_margin_right
0.5
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_margin_top
0.5
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_oddpages
true
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_orientation
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_pagedelay
500
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_paper_data
9
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_paper_height
11.00
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_paper_size_type
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_paper_size_unit
1
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_paper_width
8.50
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_reversed
false
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_scaling
1.00
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_shrink_to_fit
true
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_to_file
false
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_unwriteable_margin_bottom
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_unwriteable_margin_left
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_unwriteable_margin_right
0
print.printer_\\192.168.1.2\HP_LaserJet_1020.print_unwriteable_margin_top
0
print.printer_pdfFactory_Pro.print_bgcolor
false
print.printer_pdfFactory_Pro.print_bgimages
false
print.printer_pdfFactory_Pro.print_command
print.printer_pdfFactory_Pro.print_downloadfonts
false
print.printer_pdfFactory_Pro.print_edge_bottom
0
print.printer_pdfFactory_Pro.print_edge_left
0
print.printer_pdfFactory_Pro.print_edge_right
0
print.printer_pdfFactory_Pro.print_edge_top
0
print.printer_pdfFactory_Pro.print_evenpages
true
print.printer_pdfFactory_Pro.print_footercenter
print.printer_pdfFactory_Pro.print_footerleft
&PT
print.printer_pdfFactory_Pro.print_footerright
&D
print.printer_pdfFactory_Pro.print_headercenter
print.printer_pdfFactory_Pro.print_headerleft
&T
print.printer_pdfFactory_Pro.print_headerright
&U
print.printer_pdfFactory_Pro.print_in_color
true
print.printer_pdfFactory_Pro.print_margin_bottom
0.5
print.printer_pdfFactory_Pro.print_margin_left
0.236111119389534
print.printer_pdfFactory_Pro.print_margin_right
0.236111119389534
print.printer_pdfFactory_Pro.print_margin_top
0.5
print.printer_pdfFactory_Pro.print_oddpages
true
print.printer_pdfFactory_Pro.print_orientation
0
print.printer_pdfFactory_Pro.print_pagedelay
500
print.printer_pdfFactory_Pro.print_paper_data
9
print.printer_pdfFactory_Pro.print_paper_height
11.00
print.printer_pdfFactory_Pro.print_paper_size_type
0
print.printer_pdfFactory_Pro.print_paper_size_unit
1
print.printer_pdfFactory_Pro.print_paper_width
8.50
print.printer_pdfFactory_Pro.print_reversed
false
print.printer_pdfFactory_Pro.print_scaling
0.94
print.printer_pdfFactory_Pro.print_shrink_to_fit
false
print.printer_pdfFactory_Pro.print_to_file
false
print.printer_pdfFactory_Pro.print_unwriteable_margin_bottom
0
print.printer_pdfFactory_Pro.print_unwriteable_margin_left
0
print.printer_pdfFactory_Pro.print_unwriteable_margin_right
0
print.printer_pdfFactory_Pro.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.history
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.sessions
false
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.item.history
false
privacy.item.offlineApps
true
privacy.item.passwords
true
privacy.item.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.default_personal_cert
Select Automatically
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
8086
Device ID
2a42
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.4990
Driver Date
9-11-2008
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 6.14.10.5284 or newer.
DirectWrite Enabled
false
WebGL Renderer
TransGaming Inc. -- ANGLE -- OpenGL ES 2.0 (git-devel Jan 10 2011 19:54:16)
GPU Accelerated Windows
0/1

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

Question owner

The problem is there in normal mode. I have not tested in safe mode. I think there is no need to test in safe mode.