Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

The web pages are coming larger than my screen and I have no scroll bars?


when I open firefox the web pages exceed the physical screen even the icons are flowing outside the perameter. I no longer have a scrol bar to scroll. My google chrome is fine so it is a firefox problem

Additional System Details

This happened

Every time Firefox opened

This started when...

about a week ago

Installed Plug-ins

  • Cooliris embedded in a tab
  • ActiveTouch General Plugin Container Version 105
  • Version
  • Google Talk Plugin Video Accelerator version:
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Foxit Reader Plug-In For Firefox and Netscape
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.5
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Shockwave Flash 10.1 r102
  • Delivery Network Acceleration by BitTorrentâ„¢
  • GEPlugin
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.51204.0
  • Office Live Update v1.5
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • My Web Search Plugin Stub for 32-bit Windows


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv: Gecko/20101203 AlexaToolbar/alxf-1.54 AskTbARS/ Firefox/3.6.13 GTB7.1 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

  • Top 10 Contributor
  • Moderator
10751 solutions 96751 answers

It is possible that the screen is too wide or too high and that the scroll bars fall off.
Open the system menu via Alt+Space and see if you can resize that window.
If that works then close Firefox to save that setting.

See also http://kb.mozillazine.org/Resizing_oversize_window ........
Window sizes and positions are stored in localstore.rdf in the Profile Folder.

See http://kb.mozillazine.org/Corrupt_localstore.rdf