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Firefox can't print postage/mailing labels at usps.com

Posted

When I try to print a Click-N-Ship mailing label (paying for postage) at usps.com, it doesn't work—the label never opens or downloads anywhere. Anyone else have this problem? A solution? (I have popups allowed.) (The "solution" I've come up with is to use Opera.)

When I try to print a Click-N-Ship mailing label (paying for postage) at usps.com, it doesn't work—the label never opens or downloads anywhere. Anyone else have this problem? A solution? (I have popups allowed.) (The "solution" I've come up with is to use Opera.)

Additional System Details

Sites Affected

https://sss-web.usps.com/cns/landing.do

Installed Plug-ins

  • Displays PDF documents in the browser.
  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • npmnqmp 071101000050
  • Java 1.3.1 Plug-in
  • DivX Content Upload Plug-In: Uploads DivX video in your browser!
  • Adobe Acrobat and Reader Plug-in for Web Browsers, Version 7.0.9
  • Plugin to display scores created with Harmony Assistant or Melody Assistant
  • DivX Web Player version 1.4.0.233
  • RealPlayer Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.0.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Shockwave Flash 10.1 r85
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Advertising Cookie Opt-out
1.2
true
optout@google.com
DownloadHelper
4.8.2
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
ErrorZilla Mod
0.40
true
ErrorZillaMod@jaybaldwin
Fast Video Download (with SearchMenu)
3.1.1
false
{c50ca3c4-5656-43c2-a061-13e717f73fc8}
Firefox PDF Plugin for Mac OS X
1.1.3
true
colesbury@gmail.com
GetVideo
0.1
false
{a51dd9d0-56c3-11db-b0de-0800200c9a66}
Google Notebook
1.0.0.22
false
notebook@google.com
Ook? Video Ook!
0.6.6
false
ook@dedos.net
RDown - Rapidshare Downloader
0.6.0
true
dave2x@download
StumbleUpon
3.76
true
{AE93811A-5C9A-4d34-8462-F7B864FC4696}
Video Download
2.0
false
piraton@enchufados.net
VideoDownloader
1.1.1
false
videodowloader@videodownloader.net
SkipScreen
0.5.14amo
true
SkipScreen@SkipScreen
ErrorZilla Plus
0.8.1
true
{03651b2d-eb7d-4be7-af1b-dc0cd162dd54}
InvisibleHand
2.9
false
canitbecheaper@trafficbroker.co.uk
Modified Preferences
Name
Value
accessibility.tabfocus
2
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days
14
browser.history_expire_days.mirror
14
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage_override.mstone
rv:1.9.2.13
browser.tabs.autoHide
true
extensions.lastAppVersion
3.6.13
javascript.options.showInConsole
true
network.cookie.prefsMigrated
true
network.http.pipelining
true
network.http.pipelining.maxrequests
100
network.http.proxy.pipelining
true
places.last_vacuum
1291835111
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
0
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
17
print.print_unwriteable_margin_left
17
print.print_unwriteable_margin_right
17
print.print_unwriteable_margin_top
17
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

veggietummy 0 solutions 1 answers

Helpful Reply

I was able to fix this problem by updating my Adobe Acrobat plug-in. Check if your plug-ins are up to date by going to this page.

http://www.mozilla.com/en-US/plugincheck/

Getting the plug-in to update was a whole problem in itself, as I could not get it to update at first. It took me a bunch more research and a few hours of mucking around to figure out a way to fix that.

To fix the problem of the Adobe Acrobat plug-in failing to update, within Firefox, go to Tools menu, select "Options", then in the General tab, "Manage Add-ons". Click on the Extensions tab, and then uninstall Adobe DLM. You will have to restart firefox after that.

Then go back to the plug-in check page, and then follow the links to the Adobe site and follow the instructions to update the Adobe Acrobat/Reader plug-in. (I happen to have a copy of Acrobat, and Adobe recommends not also having the stand-alone Adobe Reader installed at the same time if you have Acrobat. But for the plug-in for Firefox you install Reader and somehow it knows to make it an Acrobat plug-in.) Make sure you temporarily disable any anti-virus software that you have running first, before proceeding with the installation. The Adobe Reader X 10.0.1.434 update will reinstall the Adobe DLM extension in the process, and this time it should be successful in updating. Then close and restart firefox and go back to the plug-in check page to make sure that your Adobe Acrobat/Reader plugin is now updated.

I also gave the usps.com site extra permissions to pop up windows. I don't know if that was necessary or not. To do that, I went within Firefox to the Tools menu, selected "Options", then in the Content tab, selected "Exceptions" for block pop-up windows, which I normally have checked. Then I added usps.com.

I also changed the Enable Java Script option in the Content tab by clicking on the "Advanced" button to allow scripts to Move or resize windows, Raise or lower windows, and Disable or replace context menus. Previously I did not have the "Raise or lower windows" option checked. I don't know if that made any difference or not. Probably, just managing to update the Adobe Acrobat/Reader plug-in fixed things.

Anyway, to my relief, in this way I was finally able to get the click 'n ship printing to work. Yay!

I was able to fix this problem by updating my Adobe Acrobat plug-in. Check if your plug-ins are up to date by going to this page. [http://www.mozilla.com/en-US/plugincheck/ http://www.mozilla.com/en-US/plugincheck/] Getting the plug-in to update was a whole problem in itself, as I could not get it to update at first. It took me a bunch more research and a few hours of mucking around to figure out a way to fix that. To fix the problem of the Adobe Acrobat plug-in failing to update, within Firefox, go to Tools menu, select "Options", then in the General tab, "Manage Add-ons". Click on the Extensions tab, and then uninstall Adobe DLM. You will have to restart firefox after that. Then go back to the plug-in check page, and then follow the links to the Adobe site and follow the instructions to update the Adobe Acrobat/Reader plug-in. (I happen to have a copy of Acrobat, and Adobe recommends not also having the stand-alone Adobe Reader installed at the same time if you have Acrobat. But for the plug-in for Firefox you install Reader and somehow it knows to make it an Acrobat plug-in.) Make sure you temporarily disable any anti-virus software that you have running first, before proceeding with the installation. The Adobe Reader X 10.0.1.434 update will reinstall the Adobe DLM extension in the process, and this time it should be successful in updating. Then close and restart firefox and go back to the plug-in check page to make sure that your Adobe Acrobat/Reader plugin is now updated. I also gave the usps.com site extra permissions to pop up windows. I don't know if that was necessary or not. To do that, I went within Firefox to the Tools menu, selected "Options", then in the Content tab, selected "Exceptions" for block pop-up windows, which I normally have checked. Then I added usps.com. I also changed the Enable Java Script option in the Content tab by clicking on the "Advanced" button to allow scripts to Move or resize windows, Raise or lower windows, and Disable or replace context menus. Previously I did not have the "Raise or lower windows" option checked. I don't know if that made any difference or not. Probably, just managing to update the Adobe Acrobat/Reader plug-in fixed things. Anyway, to my relief, in this way I was finally able to get the click 'n ship printing to work. Yay!

Modified by veggietummy

BaldLegalEagle 0 solutions 3 answers

Helpful Reply

The problem lies with how Firefox handles PDF files. Go to your Options dialog, select "Applications" and make sure that the "Adobe Acrobat Document (application/pdf)" is set to a valid application. This will return to the annoying behavior of opening all PDF files inside a browser instead of saving, but you can switch it back when you're done. Hope this helps!!

The problem lies with how Firefox handles PDF files. Go to your Options dialog, select "Applications" and make sure that the "Adobe Acrobat Document (application/pdf)" is set to a valid application. This will return to the annoying behavior of opening all PDF files inside a browser instead of saving, but you can switch it back when you're done. Hope this helps!!