Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my sync-key, how do I recover it?

  • 2 replies
  • 78 have this problem
  • Last reply by Nish

more options

I did a fresh OS install and forgot to backup my ff-sync key. I had it saved to a file but I forgot to backup that file. How do I recover it? I only used it on one machine to keep track of bookmarks so there are no copies of it elsewhere.

All Replies (2)

more options

Sorry, without your sync key your data can't be decrypted - the server won't even allow that data to be downloaded. The only place that your sync key is stored is on the computers you have setup to use sync.

more options

This might sound a little crazy. The only thing you could do is create a new sync account and save the new sync key to a different partition (where you don't often format). Now log off from the new account and enter into your old account. Enter the new saved sync key into it. Now if you want to you can delete the new account by going here Note: I don't think you can recover your old bookmarks, history etc. by this method.