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When using Firefox, a new window to the Firfox support page opens at random intervals.

  • 3 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

ltkohut
ltkohut
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When using Firefox for normal web browsing, a new window to the Firefox support home page opens at random intervals. This occurrence can happen at odd intervals, from a few minutes, to hours apart. There does not appear to be any correlation as to which sites I'm visiting. I am not aware of touching any keyboard key (other than using the mouse) and this new Firefox support window pop-up seems to happen completely randomly. It happens about 10 times a day and is very annoying.

When using Firefox for normal web browsing, a new window to the Firefox support home page opens at random intervals. This occurrence can happen at odd intervals, from a few minutes, to hours apart. There does not appear to be any correlation as to which sites I'm visiting. I am not aware of touching any keyboard key (other than using the mouse) and this new Firefox support window pop-up seems to happen completely randomly. It happens about 10 times a day and is very annoying.

All Replies (3)

j8m3s0n
j8m3s0n
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I have this problem too, but for me the new page opens whenever I press the "Tab" key. So it is always opening when I tab between fields like user name and password.

jmoritz
jmoritz
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I have this problem as well, when ever I open Firefox. This has been going on for 2-3 days, and I simply select 'skip' and it goes away.

What is more bothersome is that now I am unable to organize my bookmarks, they no longer show up when I click on 'Organize Bookmarks'. My bookmarks still show up in the 'bookmarks' toolbar however.

I wonder if these two glitches are related?

cor-el
cor-el
  • Moderator
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: