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Firefox hangs my whole computer - unrecoverable, have to hard reset

Posted

Sometimes after a few minutes, sometimes after a few hours, Firefox (yes, I am sure. I've operated without Firefox for days at a time, but soon after running it my PC always froze) freezes my whole PC. There is still image present on both of my monitors, and I can hear the last second or half a second of audio looping indefinitely. The freeze STAYS (tested waiting for a few hours). Won't disappear, so I have to hard reset every time.

This has started happening completely randomly, I have not installed any new extensions, user scripts or anything else. This has started about a week ago. I've been using Firefox for years without any such problems, and this particular install for about one year.

This issue has first appeared in Firefox 3, so I updated to FF4 beta 6. Issue was still present. Updated to FF4 beta 8. Issue is still present.

Linked a Crash ID which may or may not be linked to this problem. It's just the last one I had, from a few days ago.

I would also like to mention I tried renaming my profile, as someone recommended on some forum I found on Google. Didn't help.

Modified by photon_man62

Additional System Details

Crash ID

b8e86120-ec43-4ad5-a22b-aec692101228

Installed Plug-ins

  • Gadu-Gadu Plug-in
  • Shockwave Flash 10.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Delivery Network Acceleration by BitTorrent™
  • Windows Activation Technologies Plugin for Mozilla
  • 4.0.51204.0
  • Version 1.1.0, copyright 1996-2010 The VideoLAN Teamhttp://www.videolan.org/
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8) Gecko/20100101 Firefox/4.0b8

More Information

Application Basics
Name
Firefox
Version
4.0b8
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8) Gecko/20100101 Firefox/4.0b8
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Add to Search Bar
2.0
false
add-to-searchbox@maltekraus.de
Brief
1.2.5
true
brief@mozdev.org
Add-on Compatibility Reporter
0.7
true
compatibility@addons.mozilla.org
Xmarks
3.9.2
true
foxmarks@kei.com
Read It Later
2.1.1
true
isreaditlater@ideashower.com
Morning Coffee
1.33
true
morningCoffee@shaneliesegang
Multiple Tab Handler
0.6.2010121701
true
multipletab@piro.sakura.ne.jp
Scriptish
0.1b5
false
scriptish@erikvold.com
Silvermel and Charamel XT
1.3.6
true
silvermelxt@pardal.de
Stylish-Custom
0.7.5
true
Stylish-Custom@choggi.dyndns.org
LastPass
1.70.0
true
support@lastpass.com
TinEye Reverse Image Search
1.0
true
tineye@ideeinc.com
Google Translator for Firefox
1.0.5
true
translator@zoli.bod
Tree Style Tab
0.11.2010120101
true
treestyletab@piro.sakura.ne.jp
Image Zoom
0.4.6
true
{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Linkification
1.3.9
true
{35106bca-6c78-48c7-ac28-56df30b51d2a}
Stylish
1.1b1
true
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
SmoothWheel (AMO)
0.45.6.20100202.1
true
{5F590AA2-1221-4113-A6F4-A4BB62414FAC}
GameFOX
0.7.10
true
{6dd0bdba-0a02-429e-b595-87a7dfdca7a1}
PajacykXPI
0.6.3
true
{6E21139C-F48B-11DA-B59C-B582C6649067}
NoScript
2.0.8.1
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
WOT
20100908
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
ReminderFox
1.9.9.1
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Text Area Resizer and Mover
1.82
true
{bc7030f4-a50b-464f-9bff-45a3a9e97125}
Google Redesigned
0.5
true
{cc85cd4e-5a5b-4eda-a25c-bdaffa93b406}
Adblock Plus
1.3.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Pixlr Grabber
2.0.5
true
{d47a9f51-8281-43fa-f450-f28ef8735e9a}
Tab Mix Plus
0.3.8.4
false
{dc572301-7619-498c-a57d-39143191b318}
DownThemAll!
1.1.10
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
Greasemonkey
2010.12.24.nightly
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
UnMHT
5.6.0
true
{f759ca51-3a91-4dd1-ae78-9db5eee9ebf0}
IDM CC
7.1.6
true
mozilla_cc@internetdownloadmanager.com
Feedback
1.0.3
true
testpilot@labs.mozilla.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.link.open_newwindow.restriction
0
browser.link.open_newwindow.restriction.backup
2
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20101214170338
browser.startup.homepage_override.mstone
rv:2.0b8
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.loadFolderAndReplace
false
browser.tabs.loadFolderAndReplace.backup
true
extensions.checkCompatibility
false
extensions.checkCompatibility.3.6
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.7a
false
extensions.checkCompatibility.4.0b
false
extensions.checkCompatibility.4.0p
false
extensions.checkCompatibility.4.0pre
false
extensions.lastAppVersion
4.0b8
network.cookie.prefsMigrated
true
network.dns.disablePrefetch
true
places.history.expiration.transient_current_max_pages
128567
places.last_vacuum
1288400614
print.print_printer
Epson ESC/P-R
print.printer_Epson_ESC/P-R.print_bgcolor
false
print.printer_Epson_ESC/P-R.print_bgimages
false
print.printer_Epson_ESC/P-R.print_command
print.printer_Epson_ESC/P-R.print_downloadfonts
false
print.printer_Epson_ESC/P-R.print_edge_bottom
0
print.printer_Epson_ESC/P-R.print_edge_left
0
print.printer_Epson_ESC/P-R.print_edge_right
0
print.printer_Epson_ESC/P-R.print_edge_top
0
print.printer_Epson_ESC/P-R.print_evenpages
true
print.printer_Epson_ESC/P-R.print_footercenter
print.printer_Epson_ESC/P-R.print_footerleft
&PT
print.printer_Epson_ESC/P-R.print_footerright
&D
print.printer_Epson_ESC/P-R.print_headercenter
print.printer_Epson_ESC/P-R.print_headerleft
&T
print.printer_Epson_ESC/P-R.print_headerright
&U
print.printer_Epson_ESC/P-R.print_in_color
true
print.printer_Epson_ESC/P-R.print_margin_bottom
0.5
print.printer_Epson_ESC/P-R.print_margin_left
0.5
print.printer_Epson_ESC/P-R.print_margin_right
0.5
print.printer_Epson_ESC/P-R.print_margin_top
0.5
print.printer_Epson_ESC/P-R.print_oddpages
true
print.printer_Epson_ESC/P-R.print_orientation
0
print.printer_Epson_ESC/P-R.print_pagedelay
500
print.printer_Epson_ESC/P-R.print_paper_data
1
print.printer_Epson_ESC/P-R.print_paper_height
11,00
print.printer_Epson_ESC/P-R.print_paper_size_type
0
print.printer_Epson_ESC/P-R.print_paper_size_unit
0
print.printer_Epson_ESC/P-R.print_paper_width
8,50
print.printer_Epson_ESC/P-R.print_reversed
false
print.printer_Epson_ESC/P-R.print_scaling
1,00
print.printer_Epson_ESC/P-R.print_shrink_to_fit
true
print.printer_Epson_ESC/P-R.print_to_file
false
print.printer_Epson_ESC/P-R.print_unwriteable_margin_bottom
0
print.printer_Epson_ESC/P-R.print_unwriteable_margin_left
0
print.printer_Epson_ESC/P-R.print_unwriteable_margin_right
0
print.printer_Epson_ESC/P-R.print_unwriteable_margin_top
0
privacy.cpd.extensions-tabmix
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 5800 Series
Vendor ID
1002
Device ID
6898
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.801.0.0
Driver Date
Direct2D Enabled
true
DirectWrite Enabled
true
GPU Accelerated Windows
1/1 Direct3D 10

Question owner

Bump, I guess? Dunno if this forum works like that.

EDIT: Guess not.

Modified by photon_man62

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

If you need to reboot the computer to recover then you most likely have a problem with a system driver (e.g. display or mouse) or other software that runs at kernel level. Services and security software falls in that category. Make sure that you have the latest versions of all drivers.

Question owner

I do have the latest drivers for pretty much all my hardware, haven't changed any of my services and haven't installed any new antivirus (I'm using MSE) when this problem occurred. I've upgraded MSE to 2.0 and the problem is still occurring (though it seems to be happening less and less).

Darkman211 0 solutions 1 answers

I have this problem too , Everything are fine but after 10 min. or hours Mozilla Freezes my whole computer !! this is getting me to my limits ! all plug-in are Updated ! all my pc drivers are updated ! my Anti-virus is updated

The problem started 1 week ago .... from the nowhere , just like that . when it freezes my Computer i hear a sound wich isent coming from my Sound device but from the computer it self , that means an big error happend, i love Mozilla firefox but i also want it to work :(

BrewDudeBob 0 solutions 1 answers

Helpful Reply

I have this problem too. The only thing I changed recently was uploading Firefox 4. As soon as i did, it locked up my whole computer. I don't want to hear any crap about checking my drivers, or other wild-goose chases. I think I will just stop using Firefox altogether. It used to be great, but now it is nothing but a hassle.

Ron 0 solutions 4 answers

Helpful Reply

I agree with the guy above: The "official" fix is to not run Firefox ;( I'm going back to Chrome.

Modified by Ron