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How do I fix the right-click context menu; it has blank entries and shows no selectable options?

Posted

recently I have noticed that my right-click context menu looks like it has no entries. It shows up on a right-click, but the whole menu is blank. On further investigation there are scroll buttons on the top and bottom of the menu and if I hover over the up buttom eventually the normal context commands scroll down from above. I noticed this first a few days ago, shortly after the download of 3.6.13. Today I also noticed that some of my menu bars were showing a similar issue with blank entries in the menus. In one case the menu also didn't register where the mouse was, highlighting a command several steps further up.

Is this something to do with the new Mozilla or something else? I only run a couple of addons, Ad Block Plus and Tab Mix Plus. Can try to capture a screen shot of the issue, but difficult since the menu dissapears when I try to do a screen grab!

All help is much appreciated.

Additional System Details

This happened

Every time Firefox opened

This started when...

Approximately Wednesday 15 December

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Tab Mix Plus
0.3.8.4
true
{dc572301-7619-498c-a57d-39143191b318}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
5
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.co.nz
browser.startup.homepage_override.mstone
rv:1.9.2.13
browser.tabs.closeWindowWithLastTab
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
3.6.13
network.cookie.prefsMigrated
true
places.last_vacuum
1292395715
privacy.cpd.extensions-tabmix
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

the-edmeister
  • Top 10 Contributor
  • Moderator
3198 solutions 24426 answers

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

Question owner

Hi, thanks for the quick response!

While trying to find info on how to fix this I looked up some context menu addons for FF and tried one. It didn't work so I uninstalled it and after that everything was back to normal. Odd, but there you have it. I still don't know what went wrong in the first place but for the moment it appears to have cleared up.

Next time though I will try loading into Safe Mode if I find any issues (I forgot there was one!).

Thanks for getting back to me again.

GC

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Modified by cor-el

milldogtjm 0 solutions 1 answers

This may help go to your start menu find the Firefox safe mode link, click on it a pop up should come up with options on it, select reset toolbars and controls only. this should give you most of the context menu back but i still have a few empty ones, but 95% of the menu is back.

the orphanage 0 solutions 1 answers

i had a similar problem and the solution seems to be the add-on https everywhere. after disabling https everywhere my context menu works fine. maybe it was conflicting with another add-on i have?